PS4 error NP-36006-5

What is ‘PS4 error NP-36006-5’?

“PS4 error NP-36006-5” is an error that may occur when auto-syncing. The error may indicate that your trophy data is corrupted or there is a problem with the user information. When the error occurs, the game you are playing may freeze and you may get a message like “You will be logged out of the PS4 because an error has occurred.”


How can you fix ‘PS4 error NP-36006-5’?

Some of the common fixes include:

  • Switching accounts
  • Deleting a trophy
  • Initializing PS4


Please see our in-depth walk-through solutions below.

Staff Asked on October 4, 2017 in Playstation.
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3 Solution(s)

Solution 1. Switch accounts

“PS4 error NP-36006-5” might be caused by an account that does not sync well with the server. Try to switch to another account and check if the error still persists. If the error is gone, go back to your main account.

  1. Go to Power
  2. Select Log Out of PS4
  3. Select another account.
  4. Check for an error. 
  5. If no error is found, go back to your main account and check for error.


Staff Answered on January 4, 2018.
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Solution 2. Delete a Trophy

“PS4 error NP-36006-5” could be caused by a bug in the Trophy. The Trophy gives an error because it could not synchronize with the PSN server. To fix this delete an unwanted trophy, such as trophy without a progress, so it would be refreshed.

  1. Go to Trophy.

    RE: PS4 error np-36006-5

  2. Select a Trophy with a zero progress bar.
  3. Press Option button on your PS4 controller and then select Delete.
  4. Check if the error still persists.
  5. If yes, delete another one until it refreshes and syncs with the PSN.


Staff Answered on January 4, 2018.
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Solution 3. Initialize PS4

If “PS4 error NP-36006-5” persists, you may want to Initialize PS4 and restore your device to factory defaults. Be aware that Initializing PS4 may delete some of your files so make sure you have a backup.

Step 1. Boot PS4 in Safe Mode
To boot PS4 in Safe Mode see it here on YouTube or refer below.

RE: PS4 error np-36006-5

Step 2. Select Initialize PS4

  1. In Safe mode, choose Initialize PS4 #6.  

    RE: PS4 error np-36006-5

  2. If fails to fix the error, repeat step 1 and then select Initialize PS4 #6.
Staff Answered on January 4, 2018.
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