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How do I fix the error code 98 on my Sprint phone?

Alton Alexander
By Alton AlexanderUpdated on June 3rd, 2022

There are a few different possible causes for a "code 98 sprint" error on a phone. The most likely cause is that the phone is not compatible with the Sprint network. This can happen if the phone is not a Sprint-branded phone, or if the phone is not up to date with the latest Sprint software. Other possible causes include a bad SIM card, a bad Sprint account, or a problem with the phone's hardware.

Users typically search for a solution by asking about:

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1. Update the operating system on the device

  1. Boot the device into the normal operating system.
  2. Go to the Settings menu and select System Update.
  3. On the next screen, select Check for Updates.
  4. If the device is connected to the Internet, it will search for and download any available updates.
  5. If no updates are available, the device will display a message that says There are no updates available.
  6. To install available updates, select Install Updates.
  7. On the next screen, select the updates that you want to install.
  8. Once the updates are installed, the device will restart.
  9. Once the device has restarted, you will be able to use it normally.

2. Update the firmware on the device

  1. Navigate to the Settings menu on the device and select General
  2. Select About Phone on the displayed screen
  3. Tap on the Update Software button to begin the firmware update process
  4. Review the available updates and select the appropriate firmware for your device
  5. Once the firmware update is complete, return to the General menu and select reboot system now to apply the changes
  6. Once the device reboots, use the phone’s search function to locate and launch the Sprint Customer Service app
  7. Enter your account number and password to access the app’s main menu
  8. Select the Support tab and then select Request Repair
  9. Tap on the Next button and provide the necessary information to initiate a repair request
  10. After the repair request has been processed, a notification will be sent to your device
  11. Once the repair is complete, the device will restart and you will be able to use the phone as normal

3. Update the Sprint Profile on the device

  1. Open the Settings app on your device and navigate to Accounts > My Profile.
  2. Tap on the Update Profile button.
  3. Enter your current Sprint Profile code and tap on the Next button.
  4. Tap on the Continue button.
  5. Verify your Profile Information and tap on the Finish button.

4. Update the PRL on the device

  1. From the Home screen, press the Menu button.
  2. Press the Settings button.
  3. Press the General button.
  4. Press the About Phone button.
  5. Press the Software Update button.
  6. Press the OK button.
  7. Press the Next button.
  8. Press the Update Now button.
  9. Press the OK button.
  10. Press the Next button.
  11. Press the Install Now button.
  12. Press the OK button.
  13. Press the Finish button.

5. Update the software on the device

  1. Go to the Settings app on your device.
  2. Scroll down and select System updates.
  3. Tap on the Update option.
  4. Select the latest software update.
  5. Tap on Install.
  6. Once the update is installed, reboot your phone.

If you didn't find success with an option above, then try:

  1. Reset the device to factory settings.