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How do I fix the error code 491 on a ZTE phone?

Published on April 6th, 2022

There are a few reasons that you might see the error code 491 on your ZTE phone. The first and most common reason is that your phone is trying to download or update an app from the Google Play Store, but the process is being interrupted. This can happen for a number of reasons, including if your phone is not connected to the internet, if there is an issue with your Google account, or if the Google Play Store is down or having problems.

If you see the error code 491, try restarting your phone and then checking for app updates again. If that doesn't work, you can try clearing the Google Play Store cache and data on your phone. To do this, go to Settings > Apps > Google Play Store and tap on the "Clear cache" and "Clear data" buttons. Once you've done that, try updating or downloading the app again.

If you're still seeing the error code 491, it's possible that there is a problem with your Google account. To fix this, you can try removing and re-adding your Google account on your phone. To do this, go to Settings > Accounts > Google and tap on the account that you want to remove. Tap on the "Remove account" button, and then confirm that you want to remove the account. Once the account has been removed, you can add it back by tapping on the "Add account" button and following the prompts.

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1. Restart your phone

-First, turn off your phone and wait 10 seconds -Next, press and hold the Power button until the phone turns off -Next, hold the Volume Down button and press the Power button to turn on the phone -Next, hold the Volume Up button and press the Power button to enter Recovery Mode -Next, use the Volume buttons to scroll to "wipe data/factory reset" and press the Power button to select it -Next, use the Volume buttons to scroll to "yes" and press the Power button to select it -Next, press the Power button to reboot your phone

2. Clear the cache and data of the Google Play Store app

Clearing cache and data of the Google Play Store app on a zte phone will fix the error code 491. To clear cache and data: From the home screen, open the app drawer. Tap Settings. Tap Google Play Store. Tap Clear cache and data. Tap OK.

3. Update the Google Play Store app

  1. Open the Google Play Store app on your phone.
  2. Tap on the "Updates" button.
  3. If the "Updates" button is not visible, tap on the "Menu" button and then on "Updates."
  4. Tap on the "Update Google Play Store" button.
  5. If the "Update Google Play Store" button is not visible, tap on the "Menu" button and then on "System updates."
  6. Tap on the "Update Google Play Store" button.
  7. If the "Update Google Play Store" button is not visible, tap on the "Settings" button and then on "Google Play Store."
  8. Tap on the "Yes, update Google Play Store" button.
  9. If the "Yes, update Google Play Store" button is not visible, tap on the "Menu" button and then on "System updates."
  10. Tap on the "Update Google Play Store" button.
  11. If the "Update Google Play Store" button is not visible, tap on the "Settings" button and then on "Google Play Store."
  12. Tap on the "OK, install" button.
  13. If the "OK, install" button is not visible, tap on the "Back" button.
  14. If the "OK, install" button is not visible, tap on the "Not installed" button.
  15. If the "Not installed" button is not visible, tap on the "Abort" button.

4. Check your date and time settings

  1. Open Settings on your phone
  2. Select Date and Time
  3. Select the time zone you are in
  4. Select the correct date and time
  5. If necessary, adjust the time if it is wrong

If the answers above didn't work then you should also try:

  1. Check your Google account
  2. Check for any Android system updates
  3. Factory reset your phone