How do I fix Comcast status code 225?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Comcast status code 225 is an error code that indicates that the Comcast server is currently unavailable. This error code can be caused by a number of factors, including a temporary outage of the Comcast server, a problem with the Comcast network, or a problem with the user's Internet connection.

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1. Check the Comcast website for service updates and outage reports

  1. Go to Comcast's website.
  2. On the homepage, click on the "My Account" link in the top left corner.
  3. On the My Account page, click on the "Service Status" link in the top right corner.
  4. On the Service Status page, you will be able to see the status of your account, your current service level, and any service updates or outage reports.
  5. If there are any service updates or outage reports, you can click on the "Update My Account" link to receive notification about the updates.
  6. If there are any service disruptions or outages, you can click on the "Report Service Outage" link to report the outage.

2. Restart your modem and router

  1. Turn off your modem and router.
  2. Unplug your modem from the wall and wait 10 seconds.
  3. Plug your modem back in and wait another 10 seconds.
  4. Turn on your modem and router.
  5. If the problem persists, you may need to reset your modem and router. To reset your modem, unplug it from the wall, wait 10 seconds, and then plug it back in. To reset your router, unplug it from the wall, wait 10 seconds, and then plug it back in.

3. Contact Comcast customer support

  1. Open a web browser and enter comcast.com into the address bar.
  2. Click on the "Contact Us" link on the homepage.
  3. Click on the "Live Chat" button.
  4. Enter your customer support issue into the chat window.
  5. Click on the "Chat Now" button.
  6. A live customer support agent will assist you with your issue.