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How do I fix my Epson error code 0x69?

Alton Alexander
By Alton AlexanderUpdated on June 3rd, 2022

Epson error code 0x69 is a common error code that can occur for a variety of reasons. Typically, this error code is caused by either a communication issue between the printer and the computer, or an issue with the printer itself. In some cases, the error code can also be caused by a problem with the Epson drivers. If the error code occurs, it is typically accompanied by a message that says "Communication Error" or "Printer Not Connected".

1. Restart your computer and printer

  1. Boot your computer and printer from the operating system CD or DVD.
  2. If the computer is turned on, press the Shift key and the F10 key at the same time to open the Advanced Boot Options screen.
  3. Use the arrow keys to highlight the CD or DVD drive, and then press the Enter key.
  4. Select the CD or DVD drive, and then press the Esc key.
  5. Select the option to start the computer from the CD or DVD.
  6. If the computer is turned on, press the F8 key to open the Boot Options screen.
  7. Use the arrow keys to highlight the CD or DVD drive, and then press the Enter key.
  8. Select the option to start the computer from the CD or DVD.
  9. If the printer is connected to the computer, use the arrow keys to highlight the Printer option, and then press the Enter key.
  10. Use the arrow keys to highlight the CD or DVD drive, and then press the Enter key.
  11. If the printer is not connected to the computer, use the arrow keys to highlight the CD or DVD drive, and then press the Enter key.
  12. Use the arrow keys to highlight the Epson software installation file, and then press the Enter key.
  13. Use the arrow keys to highlight the OK button, and then press the Enter key.
  14. Use the arrow keys to highlight the Restart button, and then press the Enter key.
  15. Press the F10 key to restart the computer.
  16. Press the Printer button to restart the printer.

2. Check for loose cables or connectivity issues

  1. First, try to check if the cables are properly connected to the printer. If the cables are properly connected, then the issue may be with the printer itself. If the cables are not properly connected, then the issue may be with the computer or the network.
  2. If the cables are properly connected, then try to turn off the printer and unplug it from the power source.
  3. Next, check if the power is turned on to the printer. If the power is not turned on, then the issue may be with the power cord.
  4. If the power is turned on, then try to restart the printer.
  5. If the printer does not restart, then the issue may be with the print head or the print cartridge.
  6. If the print head or print cartridge is not the issue, then the issue may be with the computer.
  7. If the computer is the issue, then try to restart the computer.
  8. If the computer does not restart, then the issue may be with the network.

3. Run the Epson printer troubleshooter

Open the Epson printer software. Select “Troubleshooting”. Select “Epson Printer”. Select “Error Code”. Enter the error code. Select “Fix”.

If the answers above didn't work then you should also try:

  1. Update your printer drivers.
  2. Reset your Epson printer.
  3. Contact Epson customer support.