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Err_internet_disconnected (Windows, Mac, Android, Chrome)

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By Genesis and InahUpdated on June 4th, 2022

What is Err_internet_disconnected?

Err_internet_disconnected is an error that prevents users from accessing the internet. Users might get the error message saying, "There is no internet connection. Your computer is offline." While the error occurs mostly to users of Google Chrome, it has also been reported by users of Mozilla Firefox.

The error may also manifest as, "err internet disconnected" and "net.err_internet_disconnected."

How can you fix 'Err internet disconnected'?

Some of the common fixes for err_internet_disconnected include:

  • Checking the internet connection
  • Disabling the host file
  • Adding the website to your Trusted Sites
  • Deleting the browser cache

Please see our in-depth walk-through solutions below.

1. Check Internet connection

"Err_internet_disconnected" appears when you're accessing a website that is blocked or the website server is down. It also appears when the internet connection is down or your network is having a problem.

To confirm if the website server is down, try to connect using your smartphone and use its data connection. If the website is inaccessible, the website server might be down. If you could browse it using the smartphone, your internet connection or your network connection may be the problem. To verify if your connection is down, run a software that needs an internet connectivity, like Skype, and Viber. If you could not connect, your internet might be the caused, call your internet service provider (ISP). If the software runs with internet connectivity, disable your proxy server, firewall, and antivirus temporarily. It may be causing the "Err_internet_disconnected."

2. Disable Host File

If “Err_internet_disconnected” appears in all browser, your Host file could be the caused. The Host file possible blocking your access to a certain website. See steps below how to disable host file.

Disable Host File
Image Credit: genesismarasigan / ErrorSolutions.tech

WindowsSee the video below


For Mac

  1. Use finder, click Go and select Go to Folder.

  2. Type in “/private/etc/hosts” and press Go.

  3. Move the Host File to another folder.

  4. Run Google Chrome access the website if it works.

3. Add the website to the Trusted Sites

If “Err_internet_disconnected” only occurs on a specific website, the website might be blocked by an internet protocol. One of these protocols is located on the Internet options security tab

Add the website to the Trusted Sites
Image Credit: genesismarasigan / ErrorSolutions.tech
  1. Press Windows key + R key then type inetcpl.cpl and press Enter key.img]
  2. In the Internet Properties, click Security Tab.
  3. Click Sites.
  4. Then, add the website.
  5. Then, click Close.
  6. Optional: Lower the Security level to Medium.
  7. Click Ok.
  8. Try to access the site.

4. Delete Browser Cache

“Err_internet_disconnected” could also be caused by a website data in your browser called cache. The cache might be conflicted with the current website update. Detele it, may fix the problem. See the instructions below or watch it here on YouTube.

Delete Browser Cache
Image Credit: genesismarasigan / ErrorSolutions.tech
  1. Open a web browser.
  2. Click CTRL + SHIFT +DEL key to open the clear cache web browser application.
  3. Set time range to, All time or From the beginning.
  4. Click Clear.
  5. Try to access the site.