Error 15 is a Windows error code that indicates a problem with a device or driver. This error code can occur when a device is not properly installed, or when a driver is not compatible with the device. This error code can also occur when a device is not responding to a request.
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1. Restart your computer
- Click on the Start button.
- Type "cmd" in the Start Search box.
- Right-click on the "Command Prompt" icon and select "Run as Administrator."
- Type the following command in the Command Prompt window and press Enter: net stop netlogon
- Type the following command in the Command Prompt window and press Enter: net start netlogon
- Restart your computer.
2. Update your drivers
- Open Device Manager by clicking on the Start button, clicking on Control Panel, and then clicking on Device Manager.
- Expand the category “Sound, video, and game controllers”.
- Right-click on the device that you are trying to update and click on “Update driver”.
- Browse to the driver file that you downloaded and click on “Browse”.
- Select the driver file and click on “Open”.
- Click on “Yes” to the warning message that is displayed.
- The driver will be downloaded and installed.
If you didn't find success with an option above, then try:
- Reinstall your drivers.
- Try a different USB port.
- Try a different USB cable.
- Try a different computer.
- Check your BIOS settings.
- Disable any USB 3.0 features in your BIOS.
- Try a different USB controller.
- Try a different USB controller driver.