How do you fix error 15?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Error 15 is a Windows error code that indicates a problem with a device or driver. This error code can occur when a device is not properly installed, or when a driver is not compatible with the device. This error code can also occur when a device is not responding to a request.

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1. Restart your computer

  1. Click on the Start button.
  2. Type "cmd" in the Start Search box.
  3. Right-click on the "Command Prompt" icon and select "Run as Administrator."
  4. Type the following command in the Command Prompt window and press Enter: net stop netlogon
  5. Type the following command in the Command Prompt window and press Enter: net start netlogon
  6. Restart your computer.

2. Update your drivers

  1. Open Device Manager by clicking on the Start button, clicking on Control Panel, and then clicking on Device Manager.
  2. Expand the category “Sound, video, and game controllers”.
  3. Right-click on the device that you are trying to update and click on “Update driver”.
  4. Browse to the driver file that you downloaded and click on “Browse”.
  5. Select the driver file and click on “Open”.
  6. Click on “Yes” to the warning message that is displayed.
  7. The driver will be downloaded and installed.

If you didn't find success with an option above, then try:

  1. Reinstall your drivers.
  2. Try a different USB port.
  3. Try a different USB cable.
  4. Try a different computer.
  5. Check your BIOS settings.
  6. Disable any USB 3.0 features in your BIOS.
  7. Try a different USB controller.
  8. Try a different USB controller driver.