This error code means that there is a problem with the Windows Update process. This can happen for a number of reasons, including a corrupt update file, a problem with the Windows Update service, or a problem with the computer's hardware.
Contents:
- Try installing the updates again
- If you're using Windows 10, try using the Media Creation Tool to create a bootable USB drive or DVD, and then install Windows 10 from scratch
- Use the Windows 10 Recovery Drive to go back to a previous version of Windows 10
- If you're using Windows 8.1, try using the Refresh your PC feature to go back to a clean version of Windows 8.1
- Use the Reset your PC feature to go back to a clean version of Windows 10
1. Try installing the updates again
To try installing the updates again in order to fix error code 0xc190020e, follow these steps:
- Start your computer and sign in to Windows.
- Click on the Start button and select Settings.
- Under the Update and Security heading, click on the Check for updates button.
- Once the updates are downloaded and installed, click on the Restart button.
- After your computer has restarted, sign in to Windows again.
- Click on the Start button and select Programs and Features.
- Under the Program Files heading, select the Microsoft Update service.
- Click on the Update button.
- If the update is available, it will be listed in the Download and Update section. Click on the OK button to download and install the update.
- Once the update is installed, click on the OK button to restart your computer.
- If the update is not available, then the error code 0xc190020e will be displayed.
2. If you're using Windows 10, try using the Media Creation Tool to create a bootable USB drive or DVD, and then install Windows 10 from scratch
If you're using Windows 10, try using the Media Creation Tool to create a bootable USB drive or DVD, and then install Windows 10 from scratch.
3. Use the Windows 10 Recovery Drive to go back to a previous version of Windows 10
- If you are using a computer that is not connected to the internet, you will first need to connect to the internet.
- Once you are connected to the internet, open the Start menu and search for “Settings”.
- Once you have found the Settings screen, click on it.
- Under the General section, click on the Recovery drive.
- If you are using a USB drive, you will need to insert it into the computer. If you are using a CD or DVD, you will need to put it into the drive.
- If you are using a USB drive, you will need to click on the “Choose a drive” button.
- You will then need to select the Windows 10 Recovery Drive.
- If you are using a CD or DVD, you will need to click on the “Open” button.
- You will then need to select the Windows 10 Recovery Drive.
- If you are using a USB drive, you will need to click on the “Restore” button.
- You will then need to select the Windows 10 Recovery Drive.
- You will then need to click on the “Start” button.
- You will then need to choose the language you want to use.
- You will then need to choose the country you want to use.
- You will then need to choose the time zone you want to use.
- You will then need to choose the keyboard layout you want to use.
- You will then need to choose the user account you want to use.
- You will then need to click on the “Next” button.
- You will then need to enter your password.
- You will then need to click on the “Finish” button.
4. If you're using Windows 8.1, try using the Refresh your PC feature to go back to a clean version of Windows 8.1
- On your computer, open the Charms bar and click the Search button.
- In the Search Results pane, type Refresh your PC and click the Refresh your PC button.
- If you get an error message, follow the instructions that appear to fix the problem.
5. Use the Reset your PC feature to go back to a clean version of Windows 10
- Open Settings by going to the Start Menu and clicking on the Settings icon.
- Select System and then click on the Recovery option.
- Select the Reset your PC option and follow the on-screen instructions.
- Once your PC has restarted, it will be in a clean state and you will be able to fix error code 0xc190020e.
If the answers above didn't work then you should also try:
- Reinstall Windows 10 from scratch.