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How do you fix error code 5?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The error code 5 is a general catch-all error code that indicates something went wrong with the request. This could be because the server is down, the request is malformed, or there is a problem with the network.

Users typically search for a solution by asking about:

  • zoom error code 5
  • error code 5

1. Update your drivers

  1. Open Device Manager by right clicking on My Computer and selecting "Manage".
  2. Under the "Devices" heading, right click on the device or devices that are causing the error and select "Update Driver Software".
  3. Browse to the location of the driver software and select it.
  4. Click on the "Browse" button and select the driver file that you want to install.
  5. Click on the "Install" button.
  6. When the driver has finished installing, click on the "Close" button.
  7. restart your computer.

2. Run a virus scan

  1. Open the Control Panel.
  2. Under the Programs section, click on the Programs and Features icon.
  3. Under the Programs and Features section, click on the VirusScan icon.
  4. In the VirusScan window, click on the VirusScan Settings tab.
  5. In the VirusScan Settings tab, under the General section, click on the Scan Options button.
  6. In the Scan Options window, under the VirusScan Settings tab, under the VirusScan Type section, click on the Scan With option.
  7. In the Scan With window, under the VirusScan Type section, click on the VirusScan Virus Definitions option.
  8. In the VirusScan Virus Definitions window, under the VirusScan Type section, select the Perform a full scan option.
  9. In the Full Scan window, under the VirusScan Type section, click on the Start Scan button.
  10. In the Full Scan results window, under the Scan Results section, click on the Fix Errors button.
  11. In the Fix Errors window, under the Error Code section, select the Error Code 5 option.
  12. In the Error Code 5 window, under the Details section, click on the Fix button.

3. Check for Windows updates

  1. Click the Start button and type "Windows Update" in the search box.
  2. Click the Windows Update icon that appears in the search results.
  3. On the Home tab, in the Update Options group, click Check for updates.
  4. If the Update Services node is not visible in the left pane, click it.
  5. In the left pane, under Available Updates, select the appropriate category (Windows, Security, Updates, etc.) and then click Check Now.
  6. If the Updates node is not visible in the left pane, click it.
  7. In the left pane, under Available Updates, select the appropriate update type (Patch, Service Pack, Update, etc.) and then click Check Now.
  8. If the update is not listed in the left pane, click View Available Updates.
  9. In the right pane, under Available Downloads, click the update that you want to install.
  10. If the update requires a reboot, under Recommended Actions, click Install Now.
  11. After the update is installed, close Windows Update.

4. Try reinstalling the program

  1. Begin by opening the App Store on your devices.
  2. Search for and open the program you were using when the error occurred.
  3. Tap on the program's icon to open it.
  4. If the program has an icon in the App Store's Programs section, tap on that to open the app. If the app doesn't have an icon, open the App Store's Purchased tab and find the program.
  5. Tap on the program's icon to open it.
  6. If the program has an "Install" button, tap on it.
  7. If the program doesn't have an "Install" button, open the program's menu and find the "Install" option.
  8. Tap on the "Install" option.
  9. Tap on the program's icon to open it.
  10. If the "Install" button is still present, tap on it.
  11. If the "Install" button isn't present, open the program's menu and find the "Open" option.
  12. Tap on the "Open" option.
  13. If the program's menu doesn't open, try tapping on the program's icon.
  14. If the program's icon isn't visible, try pressing and holding on the program's icon until it opens.
  15. If the program's menu still doesn't open, try restarting your devices.

If the answers above didn't work then you should also try:

  1. Restart your computer and try again.
  2. Run the program in compatibility mode.
  3. Disable your firewall.
  4. Contact the program's support team.