Error code 6 is a Windows error code that indicates a problem with the registry. This error can occur for a number of reasons, including incorrect permissions, corrupt files, or a corrupt registry.
When this error occurs, it is typically accompanied by a message that reads, "The registry cannot load the hive (file): \SystemRoot\System32\Config\SOFTWARE or its log or alternate. It may be absent or corrupted. " This message indicates that the registry hive for the software component is either missing or corrupt.
If you see this error, it is recommended that you run a full scan of your system using a reliable anti-malware program. This will help to ensure that any corrupt files are found and repaired. You may also need to manually repair the registry by following the instructions in the error message.
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1. Restart your computer and try again
- Open the Start menu and click on the “Shutdown” icon.
- On the “Shutdown” window, click on the “Restart” icon.
- On the “Restart” window, click on the “Yes” button.
- After the computer restarts, log in to your account and check if the error message is gone. If not, try to reinstall the software that caused the error.
2. Update your drivers
- Open Device Manager and locate the device that is causing the error code. This can be a specific USB device, a network adapter, or a sound card.
- Right-click on the device and select "Update Driver."
- Click on "Browse my computer for driver files."
- Locate the folder where your device drivers are stored. You can usually find this folder on your C: drive.
- Locate the driver file that corresponds to the device that is causing the error code. For example, if your USB device is causing the error code, you would locate the driver file for the USB device.
- Click on the driver file to open it.
- Click on the "Update Driver" button.
- Click on "Yes" to allow the driver update to proceed.
- When the update is complete, click on "Close" to exit the driver update wizard.
- Reboot your computer to update the drivers.
3. Try a different USB port
If you are receiving an error code 6, it may be that you are trying to connect to your device using a USB port that is not compatible. In order to try a different USB port, follow these steps:
- Disconnect all other devices from your computer.
- If you are using a laptop, remove the battery.
- Locate the USB port on your computer.
- If you are using a desktop computer, locate the USB ports on the back.
- Connect your device to the USB port on your computer.
- Reinstall the software that is associated with your device.
4. Try a different USB cable
- If the USB cable is properly installed and the computer is turned on, plug the USB cable into the computer and the other end into the device that is having the error.
- If the device is not connected to the computer, open the device's software and connect to the computer.
- In the device's software, click the "Settings" tab.
- On the "Settings" tab, click the "Device Manager" button.
- In the "Device Manager" window, under "Ports (COM & LPT)", right-click the "USB Serial Port" and select "Properties".
- In the "USB Serial Port Properties" window, click the "Status" tab.
- Under "Serial Communication" on the "Status" tab, click the "Compatibility" tab.
- In the "Compatibility" tab, click the "Update Driver" button.
- In the "Update Driver" window, click the "Browse my computer for driver software" button.
- In the "Browse my computer for driver software" window, click the "Let me pick from a list of device drivers on my computer" button.
- In the "Let me pick from a list of device drivers on my computer" window, click the "Universal Serial Bus controllers" button.
- In the "Universal Serial Bus controllers" window, click the "Intel(R) 82801G (ICH8 Family) USB Universal Host Controller" button.
- In the "Intel(R) 82801G (ICH8 Family) USB Universal Host Controller" window, click the "Install" button.
- Click the "Finish" button.
- Close the "Intel(R) 82801G (ICH8 Family) USB Universal Host Controller" window.
- Close the "Device Manager" window.
5. Try a different USB device
- Open the Device Manager.
- Right-click on the USB controller that is showing the error code and select "Update Driver Software."
- If the "Update Driver Software" option is not available, then the USB controller may not have been installed correctly. In that case, you will need to install the USB controller.
- Follow the instructions that are displayed on the screen.
- If the error code still persists, then you will need to replace the USB controller.
Still not working? maybe try one of these options:
- Check for any loose connections.
- Try a different computer.