How do I fix the error code 769 in Roblox?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Error code 769 on Roblox indicates that there is an issue with the game or place that the user is trying to access. This is usually caused by a corrupt file or data within the game or place. Sometimes, restarting the game or place can fix this issue, but if not, the user may need to delete the game or place and re-download it.

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1. Check your internet connection and try again

  1. Open the Roblox client.
  2. Click the "Settings" button in the top-left corner of the window.
  3. Click the "Network" tab.
  4. Make sure that the "Connection" is set to "Good."
  5. Click the "Test Connection" button.
  6. If the "Connection" is set to "Good," then the problem is with the internet connection and not with the Roblox client.
  7. If the "Connection" is not set to "Good," then the problem is with the Roblox client.
  8. To fix the problem, follow the steps below.
  9. Click the "Reset Roblox" button.
  10. If the problem still persists, then the Roblox client may need to be reinstalled.

2. Restart your computer

  1. In the Windows Start menu, click "Computer" or "My Computer."
  2. In the Windows System32 folder, double-click "reboot."
  3. In the "Reboot" dialog box, click "Restart."
  4. In the "Reboot Options" dialog box, click "Yes."
  5. In the "Confirm Restart" dialog box, click "Restart."
  6. If the computer restarts successfully, the error code 769 has been resolved.

3. Try a different browser

  1. Open your roblox account and click on the three lines in the top right corner of the screen.
  2. Select the gear icon in the top left corner and then select Settings.
  3. Select the Advanced settings tab and then select Browsers.
  4. Select the Browser you want to use and then click on the Open button.
  5. If the Browser opens correctly, select the Close button.
  6. If the Browser does not open correctly, select the Reset button.
  7. Select the Reset button again and then select the Advanced settings tab.
  8. Select the Browsers tab and then select the Default Browser.
  9. Select the OK button to close the Settings window.

4. Try a different computer

  1. If you are using a computer at home, try using a different one.
  2. If you are using a computer at school, try using a different one.
  3. If you are using a computer at a library, try using a different one.
  4. If you are using a computer at a friend's house, try using a different one.
  5. If you are using a computer at a co-worker's house, try using a different one.

5. Contact Roblox Support

  1. Navigate to the "My Games and Apps" tab on your Roblox account.
  2. Under the "Games" section, find the game that is causing the error and click on it.
  3. On the "Settings" tab, under the "General" section, click on "Contact Roblox Support."
  4. Provide Roblox Support with as much information as possible about the error, including the date and time it occurred, as well as the specific steps you took to try and fix it.
  5. If you're able to reproduce the problem, Roblox Support may ask you to take a video of the issue in action.