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How do you fix an error code 913 on Roblox?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Error code 913 on Roblox indicates that the user's device is not able to connect to the Roblox servers. This is usually caused by a firewall or other security software that is blocking Roblox from connecting to the internet.

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1. Check your internet connection and try again

  1. Open the Roblox app and click on the "Settings" gear icon in the top-right corner.
  2. In the "Settings" window, click on the "Network" tab.
  3. In the "Network" tab, under "Connection Status," click on the "Check" button.
  4. If the "Check" button is not enabled, enable it by clicking on the "Check" button and then clicking on the "Enable" button.
  5. In the "Connection Status" window, under the " ping " heading, enter the following information:
  6. In the " ping " results window, if the "Connection" status is "Connected," then the Roblox app is working properly and you do not need to take any further action. If the "Connection" status is "Unable to Connect," then there is an issue with your internet connection and you will need to try again.
  7. If the "Check" button is enabled and the "Ping" results window shows that the "Connection" status is "Unable to Connect," then there is an issue with your internet connection and you will need to try again.

2. Try opening Roblox in a different browser

  • Open the Roblox website in a different browser
  • If the Roblox website is not displaying properly, try clearing your browser cache and cookies.
  • If the Roblox website is still not displaying properly, try using a different device or a different internet connection.

3. Try using a different computer

  1. If your computer is connected to the internet and you are signed in, try signing out and then signing in again.
  2. If your computer is connected to the internet and you are not signed in, try signing in to your account and then trying to sign out.
  3. If your computer is not connected to the internet, try restarting your computer.
  4. If your computer is not connected to the internet and you are signed in, try visiting our help center.

4. Contact Roblox support

  1. Launch the Roblox app on your device.
  2. Select "Help & Support" from the main menu.
  3. Select "Contact Us" from the menu.
  4. Enter your account name and email address into the appropriate fields.
  5. Click "Submit" to send your request.