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How to fix Error updating password: Unknown validation code?

Alton Alexander
By Alton AlexanderUpdated on June 3rd, 2022

If you receive the error code "unknown validation code" when attempting to update your password, it means that the code you entered does not match the code that is stored in our system. This can happen for a few reasons:

-You may have entered the wrong code

-The code may have expired

-The code may have already been used

If you believe you have entered the correct code, please contact our support team for further assistance.

1. Check the email address associated with your account to see if you can find the validation code

  1. Login to your account and click on "My Account" in the top left corner
  2. Under "Account Details" on the right, click on "Edit Profile"
  3. In the "Profile Information" section, click on the "Password" link
  4. Under "Password Options" on the right, click on the "Update Password" link
  5. Enter your current password in the "New Password" field and click on the "Update Password" button
  6. Enter the validation code that was sent to your email address when you registered your account in the "New Password" field and click on the "Update Password" button
  7. Click on the "Submit" button to finish updating your password

2. If you can't find the validation code, contact the customer support of the website or service where you're trying to update your password

If you can't find the validation code, contact the customer support of the website or service where you're trying to update your password in order to fix error updating password.

3. Try to reset your password again, making sure to enter the correct email address and validation code this time

  1. Log in to your account on the website.
  2. Click on the “Forgot your password?” link in the top right corner of your screen.
  3. Enter your email address and validation code, and click on the “Reset your password” button.
  4. Enter your new password and confirm it.
  5. You will be sent an email with instructions on how to reset your password again if it has been lost or forgotten.

If you didn't find success with an option above, then try:

  1. If you're still having trouble, contact the customer support of the website or service for further assistance.