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How do I fix event ID 8004?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The Event ID 8004 error code is a Windows error code that indicates a problem with the DNS server. This error code can be caused by a variety of factors, including incorrect DNS settings, a corrupt DNS cache, or a problem with the DNS server itself. In most cases, this error can be resolved by simply restarting the DNS server.

Users typically search for a solution by asking about:

  • charter error code 8004
  • event id 8004

1. Check the System and Application logs in Event Viewer for additional information

  1. In the left pane, click System.
  2. In the System log, click Application.
  3. In the Application log, click EventID.
  4. In the EventID list, click 8004.
  5. In the Details pane, review the information to determine the cause of the event.
  6. If necessary, use the tools in Event Viewer to fix the event.

2. Review the application event logs for any other events that may be related to this issue

The following are the steps to review the application event logs for any other events that may be related to this issue:

  1. Open the event log for the affected application.
  2. In the event log, search for and review the events that occurred before the issue occurred.
  3. Try to determine what might have caused the issue.
  4. If you can't determine what caused the issue, then you may need to contact the application developer or the system administrator for more information.

3. If the issue persists, run the application as an administrator

  1. Open the Application Management Console (AMC)
  2. In the Applications and Services workspace, right-click the application and select Run as Administrator.
  3. If the issue persists after running the application as an administrator, send us a support request and we will assist you further.

4. If the issue still persists, contact the developer of the application for assistance

The steps to take if the issue still persists are as follows:

  1. Contact the developer of the application for assistance in order to fix event id 8004.
  2. If the issue cannot be resolved by the developer, then the issue may need to be escalated to a support representative.