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How to fix Google error R013?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The Google error code R013 indicates that the user's device is not compatible with the requested content. This error can occur for a number of reasons, including trying to access content that is not compatible with the user's device, or because the user's device is not connected to the internet.

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  • google error code r013
  • google error r013

1. Check your internet connection

  1. Open Google Chrome and type the following into the address bar: chrome://settings/network
  2. Click on the "Network" tab.
  3. On the "Network" tab, you will see a list of all the devices and networks connected to your computer.
  4. If you see a "Not connected to the internet" message, click on the "Activate" button next to the network you are trying to connect to.
  5. If the network is not listed, click on the "Add network" button.
  6. Enter the network name or IP address in the "Location" field.
  7. Click on the "OK" button.
  8. Click on the "Reload" button in the toolbar to reload the page.
  9. If the connection is still not working, try connecting to a different network.

2. Try accessing Google from a different browser

  1. Make sure you are using the most up-to-date browser.
  2. If you are using Internet Explorer, try using Firefox, Chrome, or Safari.
  3. If you are using a different browser, try accessing Google from its website.
  4. If you are still experiencing an error, try resetting your browser settings.

3. Clear your browser's cookies and cache

  1. Click on the "Menu" (three lines in the top left corner of your browser) and select "Settings."
  2. On the "Advanced" tab, under "Privacy," click on "History."
  3. On the "History" tab, select the "Clear History" button.
  4. Click on the "OK" button to confirm your decision.
  5. Click on the "Back" button to return to the "Settings" page.
  6. Under "Privacy" again, click on the "Sites" tab.
  7. In the "Sites" tab, under "Cookies," click on the "Clear Cookies" button.
  8. Click on the "OK" button to confirm your decision.
  9. Click on the "Close" button to return to the "Advanced" tab.
  10. Under "Advanced" again, under "General," click on the "Clear Cache" button.
  11. Click on the "OK" button to confirm your decision.
  12. Click on the "Close" button to return to the "Settings" page.

4. Update your browser

  1. Open Google Chrome browser.
  2. Click on the three lines in the top right corner of the browser window.
  3. Select "Settings".
  4. Select "Advanced".
  5. Under the "Update" heading, click on the "Check for updates" button.
  6. If there are any updates available, they will be displayed. Click on the "Update now" button.
  7. Google Chrome will be updated, and any errors that were caused by the update will be fixed.

5. Try accessing Google from a different device

  1. Open the Google app on your phone
  2. Go to Settings and tap on "Sign-in and security"
  3. Under "Sign-in method", select "Use another device" and enter your Google account password
  4. Tap on the "OK" button
  5. Go to the Google app on another device and sign in
  6. If the error still persists, you can try clearing the cache and data of the Google app on your phone

6. Contact Google customer support

  1. Open google.com and sign in.
  2. In the top left corner of the screen, click the three lines in a triangle to open the Menu.
  3. Click "Contact Support."
  4. Click "Submit a Request."
  5. In the "Subject" field, type "Google error R013."
  6. In the "Description" field, describe the issue.
  7. In the "Additional Comments" field, provide any additional information or details.
  8. Click "Submit Request."
  9. Google will review your request and respond as soon as possible.