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How to fix Google play error 971?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

There are a few different reasons that you might see the Google Play error 971, but the most common reason is because of a problem with the Google Play Store app. This error can also be caused by a problem with the cache or data for the Google Play Store app.

Some other reasons that you might see the error 971 include:

-A problem with your Google account

-A problem with the device you're using

-A problem with the Google Play Store app itself

If you're seeing the error 971, then it's likely that there's a problem with the Google Play Store app on your device. The first thing you should try is to clear the cache and data for the app. If that doesn't fix the problem, then you can try uninstalling and reinstalling the app.

If you're still seeing the error 971 after trying those steps, then it's possible that there's a problem with your Google account or the device you're using. In these cases, you'll need to contact Google support for help.

Users typically search for a solution by asking about:

  • error code 971 google play
  • google play error 971

1. Power off your device and turn it back on

  1. Press and hold the Power button for about ten seconds to turn off your device.
  2. When your device turns off, release the Power button.
  3. Press and hold the Volume Down button and the Home button at the same time until the device turns on.
  4. Press the Volume Up button to select "bootloader mode," and then press the Power button to enter bootloader mode.
  5. Use the volume buttons to scroll to "recovery mode" and press the Power button to enter recovery mode.
  6. Use the volume buttons to scroll to "wipe data/factory reset" and press the Power button to enter wipe data/factory reset.
  7. Press the Volume Up button to highlight "install zip from sdcard" and press the Power button to select it.
  8. Use the volume buttons to scroll to the "zip file" that you downloaded and press the Power button to select it.
  9. Press the Volume Down button to highlight the "recovery.img" file and press the Power button to select it.
  10. Use the volume buttons to scroll to "yes" and press the Power button to confirm the wipe.
  11. Press the Volume Down button to highlight the "boot.img" file and press the Power button to select it.
  12. Use the volume buttons to scroll to "yes" and press the Power button to confirm the flash.
  13. When the flash is complete, press the Volume Up button to highlight "reboot system now" and press the Power button to select it.
  14. Press the Power button to reboot your device.

2. Go to Settings > Apps, find Google Play Store and tap on it

  1. Open Settings on your device.
  2. Scroll down and tap on Apps.
  3. Find Google Play Store and tap on it.
  4. If you see an error message like “Google Play Store cannot be opened”, tap on the “Fix errors” button.
  5. Tap on “Install from Google”.
  6. If you see an error message like “This app cannot be installed on this device”, tap on the “Remove” button.
  7. Tap on “OK”.
  8. Tap on the “Install” button.
  9. If you see an error message like “Google Play Store cannot be installed because of an error”, tap on the “Reset” button.
  10. Tap on the “OK” button.

3. Tap on Force Stop and then Clear Cache

  1. Open the Google Play Store app on your device.
  2. Tap on the Menu button (three lines in a row on the top left of the screen).
  3. Select Force Stop.
  4. Select Clear Cache.

4. Restart your device

  1. Open the Settings app on your device.
  2. Tap on Apps.
  3. Find google play and press on it.
  4. On the next screen, tap on Restart.
  5. After your device restarts, you will be asked to confirm. Tap on Restart again.
  6. Now open Google Play and try to install the app again. If the app still doesn't work, try reinstalling it from the App Store.

5. Open Google Play Store and try to download or update the app again

To open the Google Play Store:

  1. On your phone, open the App Store.

  2. Tap Google Play.

  3. If you don't see Google Play, tap the three lines in the top left corner of the App Store.

  4. Tap the Google Play Store icon.

  5. If you don't see the Google Play Store icon, tap the three lines in the top left corner of the App Store.

  6. Tap the My Apps tab.

  7. Tap the app you want to open.

  8. Tap the Open button.

  9. If you don't see the Open button, tap the three lines in the top left corner of the App Store.

  10. Tap the Settings tab.

  11. Tap the Privacy button.

  12. Tap the Security button.

  13. Tap the Unknown sources button.

  14. Tap the OK button. To try to download or update the app again:

  15. On your phone, open the App Store.

  16. Tap Google Play.

  17. If you don't see Google Play, tap the three lines in the top left corner of the App Store.

  18. Tap the Google Play Store icon.

  19. If you don't see the Google Play Store icon, tap the three lines in the top left corner of the App Store.

  20. Tap the My Apps tab.

  21. Tap the app you want to open.

  22. Tap the Update button.

  23. If you don't see the Update button, tap the three lines in the top left corner of the App Store.

  24. Tap the OK button.

If you didn't find success with an option above, then try:

  1. Check your date and time settings.
  2. Check your Wi-Fi connection.
  3. Remove your Google account and then add it again.
  4. Update your Google Play Store app.
  5. Factory reset your device.