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How to fix Google Play Error Code 20?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

When you see error code 20 in Google Play, it means that the app you're trying to download is not compatible with your device. This can happen for a number of reasons, but the most common is that the app is only available for certain devices, or that it's not available in your country.

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1. Check your internet connection and try again

  1. Open the Google Play Store app on your smartphone or tablet.
  2. If the Google Play Store is not open, open it.
  3. In the search bar at the top of the screen, type "netstat".
  4. In the netstat window that opens, click the "Active Connections" tab.
  5. In the "Active Connections" tab, look for the "Google Play Services" connection.
  6. If the "Google Play Services" connection is not active, click the "Activate" button next to it to make it active.
  7. If the "Google Play Services" connection is active, look for the "Packet Loss" column.
  8. If the "Packet Loss" column is higher than the "Average Loss" column, try to reconnect to the Google Play Store.
  9. If the "Packet Loss" column is lower than the "Average Loss" column, try to update the Google Play Store app.
  10. If the "Google Play Services" connection remains active, try to update the Google Play Store app.
  11. If the "Google Play Services" connection remains active, try to restart your router.
  12. If the "Google Play Services" connection remains active, try to clear your cache on your smartphone or tablet.
  13. If the "Google Play Services" connection remains active, try to clear your browser cache.
  14. If the "Google Play Services" connection remains active, try to reset your Google Play Store password.
  15. If the "Google Play Services" connection remains active, try to reset your Google account password.
  16. If the "Google Play Services" connection remains active, try to clear your device's data.
  17. If the "Google Play Services" connection remains active, try to clear your device's cache.
  18. If the "Google Play Services" connection remains active, try to clear your device's memory.
  19. If the "Google Play Services" connection remains active, try to power off your device and then power it on again.
  20. If the "Google Play Services" connection remains active, try to contact Google support.

2. Clear the cache and data for the Google Play Store app

  1. Launch the Google Play Store app on your device.
  2. Tap on the three lines in the top left corner of the screen.
  3. Select "Settings."
  4. Under "General," tap on "Clear Cache and Data."
  5. Confirm the Clear Cache and Data request.
  6. Launch the Google Play Store app again.
  7. Tap on the three lines in the top left corner of the screen.
  8. Select "My Apps & Games."
  9. Tap on the app that you want to clear its cache and data.
  10. Select "Clear Cache and Data."
  11. Confirm the Clear Cache and Data request.
  12. Launch the Google Play Store app again.
  13. Tap on the three lines in the top left corner of the screen.
  14. Select "My Apps & Games."
  15. Tap on the app that you want to clear its data.
  16. Select "Clear Data."
  17. Confirm the Clear Data request.
  18. Launch the Google Play Store app again.
  19. Tap on the three lines in the top left corner of the screen.
  20. Select "My Apps & Games."
  21. Tap on the app that you want to restore its cache and data.
  22. Select "Restore Cache and Data."
  23. Confirm the Restore Cache and Data request.

3. Uninstall and reinstall the Google Play Store app

  1. Open the Google Play Store app on your device.
  2. Tap the three lines in the top left corner of the app.
  3. Tap Uninstall.
  4. Tap Yes when prompted to confirm.
  5. Tap Reinstall on the next screen.
  6. Tap OK to confirm.
  7. Tap the Google Play Store app again.
  8. Tap the three lines in the top left corner of the app.
  9. Tap Reinstall.
  10. Tap OK to confirm.
  11. Tap the Google Play Store app again.
  12. Tap the three lines in the top left corner of the app.
  13. Tap OK to confirm.
  14. Tap the Google Play Store app again.
  15. Tap the three lines in the top left corner of the app.
  16. Tap Uninstall.
  17. Tap Yes when prompted to confirm.
  18. Tap the Google Play Store app again.
  19. Tap the three lines in the top left corner of the app.
  20. Tap OK to confirm.

4. Restart your device

  1. Go to your device's settings.
  2. Select "System."
  3. Select "Restart."
  4. Choose "Yes, restart now."
  5. Your device will restart and fix the google play error code.

5. Check for any Android system updates that may be available

  1. Check for any available updates from Google Play Store
  2. If any updates are available, install them
  3. If the error code still persists, try to reset your device to its factory settings

6. Check for any app updates that may be available

  1. Go to the Google Play Store on your device
  2. Scroll to the bottom of the screen and tap the "Updates" button
  3. On the "Updates" screen, tap the "Check for updates" button
  4. On the "Check for updates" screen, tap the "Install" button
  5. If there are any updates available, they will be downloaded and installed on your device.
  6. If there are no updates available, the screen will return to the "Updates" screen.

Still not working? maybe try one of these options:

  1. Reset your device to factory settings