Google Play error 492

What is Google Play error 492?

Google Play error 492 is an error that usually occurs when users are trying to update or install an app from the Google Play Store.


How can you fix Google Play error 492?

Some of the solutions to this error include checking your internet connection, unmounting the SD card, clearing the cache, and restoring your device to its factory settings.


Please see our in-depth walk-through solutions below.

Staff Asked on September 26, 2017 in Android.
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4 Solution(s)

Solution 1. Check internet connection

“Google Play error 492” may occur if your internet connection is not stable.  Check if you’re having a good signal. If you have a app run it, to check if the internet connection is at the subscribed speed. If the internet speed is far below from the normal speed, contact your internet service provider (ISP) or try it later. 

Staff Answered on September 26, 2017.
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Solution 2. Unmount SD Card

NOTE: Please disregard this solution if you do not have an SD card installed.

Check if the application is stored on your SD card. Your SD may be miscommunicating with your device, which is causing “Google Play error 492. Unmount SD card and mount it back, it might fix the problem. Please see below for the instructions.

  1. Go to Settings > Storage.

    RE: Google play error 492

  2. Click Unmount the SD card.
  3. Then download or update your application.
  4. If no error was encountered, mount the SD card again.

In addition, if you could not alter any data in your SD card, it might be faulty. To determine it, please see below.

  1. If the capacity of the SD card is far from its original capacity.
  2. If you could not format it.
  3. If file transfer between your phone and SD card is so slow.
  4. If you could not read or write, it such as copy and paste.
  5. If your phone is slowing when you’re using the SD card.
Staff Answered on September 26, 2017.
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Solution 3. Clear the cache 

“Google Play store error 492” may also occur due to damaged cache and data. If the error only exists in a certain application, please delete the cache and data of that app. If all applications are experiencing the error, please clear the cache of the Google Play Store.

Clear the Application Cache

  1. Go to Setting and click Apps.
  2. Look for the application where you encounter the error.

    RE: Google play error 492

  3. Click it and click uninstall.
  4. Go to Google Play Store using the search bar.
  5. Using the search bar, type in the application name and Download it.

Clear the Cache of Google Play store

  1. Disconnect to your internet connection.
  2. Go to settings.
  3. Look for the application.
  4. Look for Google play store and press Disable/Force to stop.
  5. Press clear cache and press Delete to confirm.
  6. Now, go back to the application look for Google Play Services.
  7. Go to storage and press clear cache.
  8. Then, press Manage storage, then press Clear All data, and then press OK to confirm.

    RE: Google play error 492

  9. Now reconnect to your internet connection.
  10. Run Google Play Store accept the terms.
  11. Then, download the apps you want to install.
Staff Answered on September 26, 2017.
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Solution 4. Restore device to factory settings

If none of the previous solutions work and “Google Play error 492” persists, consider restoring your device to its factory settings to fix the error. 

  1. Go to Settings.

    RE: Google play error 492

  2. Look for Back& Reset and press it.
  3. Press Factory data reset.
  4. Press Reset the device and then enter the password.
  5. Wait for your device to finish the restoration process.
  6.  Run Google Play Store and accept the terms.
  7. Then, download the apps you want to install.
Staff Answered on September 26, 2017.
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