Error code 963 Google Play Store

What is Error code 963 Google Play Store?

Error code 963 Google Play Store is an error that usually occurs when downloading an application store on a corrupt storage device. This commonly occurs when using a defective SD card.

 

How can you fix Error code 963 Google Play Store?

Some of the solutions to this error include remounting the SD card, clearing the data and cache of the application, clearing the cache of Google Play Store, restoring your device to its factory settings.

 

Please see our in-depth walk-through solutions below.

Staff Asked on September 5, 2017 in Android.
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4 Solution(s)

Solution 1. Remount SD Card

NOTE: Please disregard this solution if you do not have an SD card installed.

Check if the application is stored on your SD card. Your SD card may have been miscommunicating with the device, causing “error code 963 Google Pla Store.” Unmounting the SD card and remounting it may fix the error. Please see below. 

  1. Go to Settings > Storage.

    RE: Google Play error 963

  2. Click Unmount the SD card.
  3. Then download or update your application.
  4. If no error was encountered, mount the SD card again.

In addition, if you could not alter any data in your SD card, it might be faulty. To determine if the SD card is faulty, please see below.

  1. If the capacity of the SD card is far from its original capacity.
  2. If you could not format it.
  3. If file transfer between your phone and SD card is so slow.
  4. If you could do a read and write, it such as copy and paste.
  5. If your phone is slowing when you’re using the SD card.
Staff Answered on September 5, 2017.
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Solution 2. Clear the data and cache of the application

If “error code 963 Google Play Store” is only experienced in a specific application when updating, you may want to clear its data and cache. It is possible it has a corrupt data in it. Please see below for

RE: Google Play error 963

how to clear data and cache.

  1. Go to Setting > Apps.
  2. Look for the application with an error and then click it.
  3. Then click Storage and then click Clear data and Clear Cache.
  4. Try to update your application again.
Staff Answered on September 5, 2017.
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Solution 3. Clear the cache of Google Play store

If “error code 963 Google Play Store” appears in all your applications, your Google Play Store may have a corrupt data in it. To solve the problem you could reupdate it by clearing the cache and data. Please see below or watch it here on YouTube.

  1. Disconnect to your internet connection.
  2. Go to settings.

    RE: Google Play error 963

  3. Look for the application.
  4. Look for Google play store and press Disable/Force to stop.
  5. Press clear cache and press Delete to confirm.
  6. Now, go back to the application look for Google Play Services.
  7. Go to storage and press clear cache.
  8. Then, press Manage storage, then press Clear All data, and then press OK to confirm.

    RE: Google Play error 963

  9. Now reconnect your internet connection.
  10. Run Google Play Store accept the terms.
  11. Then, download the apps you want to install.
Staff Answered on September 5, 2017.
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Solution 4. Restore device to factory settings

If none of the previous solutions work and “error code 963 Google Play Store” persists, try restoring your device to its factory setting. Restoring your phone to factory settings will return all settings to default. It will also delete all the applications and reinstall them again. Restoring to default may remove any bugs and errors. 

  1. Go to Setting.

    RE: Error code 963 google play store

  2. Look for Back& Reset and press it.
  3. Press Factory data reset.
  4. Press Reset the device and then enter the password.
  5. Wait for your device to finish the restoration process.
  6.  Run Google Play Store and accept the terms.
  7. Then, download the apps you want to install.
Staff Answered on October 12, 2017.
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