The Google Play Store error 920 is a fairly common error that usually occurs when trying to download or update an app. There are a few different reasons why this error can occur, but the most common reason is that the Google Play Store is having trouble communicating with the Google Servers. This can happen for a variety of reasons, but the most common reason is that your internet connection is not working properly. Another common reason for this error is that the Google Play Store is not updated to the latest version.
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1. Restart your device and try again
- Open the Android device's Settings app.
- Tap on the "Apps" tab.
- Tap on the "Google Play Store" app.
- Tap on the "Restart" button.
- If the "Restart" button doesn't work, then try to restart your device by pressing the Power button and then the Volume Down button at the same time.
- If the "Restart" button still doesn't work, then try to clear the Google Play Store's data by tapping on the "Clear Data" button.
2. Update your Google Play Store app
- Open the Google Play Store app on your device.
- Tap on the three lines in the top left corner of the screen.
- Select "Settings."
- Under "General," tap on "Update."
- Tap on "Check for updates."
- If there is an update available, it will show up on the screen. Tap on "Update."
- If there is an update, it will start downloading and installing. Once it's done, you will be prompted to restart your device. Tap on "Restart."
- Once your device has restarted, you will be back to the Google Play Store app. Tap on "My apps."
- If you see the "Google Play Store error 920" message, you will need to fix it. To do this, tap on the "Fix issue" button. This will take you to a screen where you can tap on "Reset app." This will reset your Google Play Store app and hopefully fix the issue.
3. Check your internet connection
- First, open the Google Play Store on your device.
- If the Google Play Store isn't open, open it from your app drawer.
- On the main screen, tap Menu (three lines in a row).
- Tap Settings.
- Under "General," tap Network.
- If your internet is working, your internet connection should be listed as "Good." If it's not working, your internet connection might be listed as "Not Good."
- If your internet is listed as "Not Good," tap "Fix connection" and follow the instructions.
- If your internet is listed as "Good," tap "Restart network."
- If your internet is still not working, tap "Reset network settings."
If you didn't find success with an option above, then try:
- Clear cache and data for the Google Play Store app
- Uninstall and reinstall the Google Play Store app
- Check for Android system updates
- Factory reset your device