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How do I fix the error code -24 in the Google Play Store?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

There are a few reasons why this error might occur:

-The Google Play Store could be down or experiencing technical difficulties.

-Your device could be experiencing a network issue that is preventing it from connecting to the Google Play Store.

-There could be a problem with the Google Play Store app on your device.

-There could be a problem with the way your device is configured.

If you're seeing this error, it means that the Google Play Store is unavailable for some reason. This could be because the store is down for maintenance, or there could be a problem with your device or network.

If you're seeing this error, there are a few things you can try:

-Check to see if the Google Play Store is down or experiencing technical difficulties. You can do this by visiting the Google Play Status website.

-Check your device's network connection. Make sure you have a strong signal and that you're able to connect to the internet.

-Restart your device. This could help clear any temporary issues that could be causing the error.

-Check for any updates to the Google Play Store app. Updates can sometimes fix bugs or other issues.

-Uninstall and reinstall the Google Play Store app. This could help if there's a problem with the app itself.

-Check your device's configuration. There might be a problem with the way your device is configured that's preventing it from connecting to the Google Play Store.

1. Update Google Play Services

  1. Open Google Play Services app on your device
  2. Tap on the three lines in the top left corner
  3. Select "Settings"
  4. Select "Update Google Play Services"
  5. Follow the on-screen instructions to update Google Play Services

2. Clear data and cache for Google Play Services

  1. Open the Google Play Services app on your device.
  2. Select the menu item "Settings."
  3. Select the "Clear data and cache" option.
  4. Select the "OK" button.

3. Clear data and cache for the Google Play Store app

  1. Launch the Google Play Store app on your device.
  2. Tap on the Menu button (three lines in a row on the bottom of the screen).
  3. Tap on the Clear data and cache button.
  4. Confirm the Clear data and cache request.
  5. The app will now clear data and cache. Depending on the amount of data and cache cleared, the app may take a few minutes to finish.
  6. If the Clear data and cache request fails, try again following the steps outlined in step 2.

4. Force stop both Google Play Services and the Google Play Store app

In order to Force stop both Google Play Services and the Google Play Store app, follow these steps:

  1. Open the Google Play Store app on your device.
  2. Tap the three lines in the top right corner of the screen.
  3. Select "Settings."
  4. Under "Services," select "Google Play Services."
  5. Under "Stops," select "Force stop."
  6. Tap "Force stop."
  7. Tap "OK."
  8. Open the Google Play Services app on your device.
  9. Tap the three lines in the top right corner of the screen.
  10. Select "Settings."
  11. Under "Services," select "Google Play Services."
  12. Under "Stops," select "Restart."
  13. Tap "Restart."
  14. If the service fails to restart, try again after restarting your device.

5. Uninstall and reinstall Google Play Services

  1. On your device, open the Settings app.
  2. Under Apps, tap Google Play Services.
  3. On the left side of the screen, tap Uninstall.
  4. On the right side of the screen, tap reinstall.
  5. Tap OK.
  6. Tap OK again.
  7. Tap Done.

6. Uninstall and reinstall the Google Play Store app

  1. Open the Google Play Store app on your device
  2. Tap on the three lines in the top left corner
  3. Tap on the Uninstall button
  4. Tap on the Reinstall button
  5. Enter your Google account password when prompted
  6. Tap on the OK button
  7. The app will be uninstalled and your device will restart
  8. The Google Play Store app should be reinstalled and should now be working correctly

Still not working? maybe try one of these options:

  1. Restart your device