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How to fix the Nespresso Vertuo?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The Nespresso Vertuo Manual is a guide that comes with the Nespresso Vertuo coffee machine. This guide explains how to use the machine, how to troubleshoot it, and how to descale it. The manual also includes an error code guide. The error code guide explains what the codes mean and how to fix them. The most common error code is E002, which means that the machine is not heating up properly. This error can be fixed by descaling the machine.

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1. Clean the machine according to the user manual

  1. Check the water level in the machine. If it is below the minimum level, refill it with fresh water.
  2. Unplug the machine and wait for it to cool down.
  3. Open the front cover and remove the water tank.
  4. Remove the grinds container and the water filter.
  5. Wipe down the machine with a cloth soaked in vinegar.
  6. Rinse the machine with water.
  7. Replace the grinds container, the water filter and the water tank.
  8. Reinstall the front cover.

2. Descale the machine according to the user manual

  1. Unplug the machine from the wall.
  2. Remove the water tank.
  3. Remove the black plastic housing that covers the heating element and the dispersion chamber.
  4. Remove the black plastic housing that covers the steam wand.
  5. Remove the four screws that hold the steam wand in place.
  6. Lift the steam wand out of the machine.
  7. Remove the black plastic housing that covers the main filter.
  8. Unscrew the three screws that hold the main filter in place.
  9. Lift the main filter out of the machine.
  10. Remove the white plastic housing that covers the main filter.
  11. Clean the main filter with a soft cloth.
  12. Replace the main filter with the new one.
  13. Replace the white plastic housing that covers the main filter.
  14. Replace the four screws that hold the main filter in place.
  15. Reattach the black plastic housing that covers the heating element and the dispersion chamber.
  16. Replace the black plastic housing that covers the steam wand.
  17. Replace the water tank.
  18. Plug in the machine.

3. Call Nespresso customer service for assistance

If you are having difficulty using your Nespresso Vertuo machine, there are a few things you can do to get help. The first step is to try resetting the machine. To do this, you will need to remove the coffee pod from the machine, press and hold the power button for 10 seconds, and then press the button to release the pod. Next, you will need to fill the water tank with fresh water and reset the machine. Once you have reset the machine, you can try to make a coffee. If you are still having difficulty, you can call customer service.