This error code indicates that the Office installation is corrupt and needs to be repaired. This can happen for a variety of reasons, including incomplete or interrupted installations, virus or malware infections, or damage to the Office files. If you see this error code, you will need to repair your Office installation to fix the problem.
1. Restart your computer and try again
- Close all open programs on your computer.
- Log on to your computer as an administrator.
- Click on the Start button and then click on Control Panel.
- Double-click on System and Security.
- Click on the Restart button.
- Choose an option to restart your computer.
- After your computer restarts, choose to boot from the hard drive.
- When the computer starts up, choose to start up in normal mode or safe mode.
- If you start up in normal mode, choose to search for and fix the office error code.
- If you start up in safe mode, you will need to restart your computer again and choose to start up in safe mode with networking.
- Choose to repair your computer if the office error code is not fixed.
2. Check your internet connection and try again
- Open the "CMD" window by typing "cmd" in the Start menu search bar.
- In the CMD window, type "ping google.com" and hit enter.
- If the ping results show that your internet connection is working, then your office error code 30068-4 (1715) is likely caused by a problem with your internet connection.
- If your internet connection is not working, then the next step is to try to fix your office error code 30068-4 (1715) by following the steps below.
- First, try restarting your computer.
- Next, try connecting to the internet using a different device.
- If those solutions do not work, then the next step is to try to fix your office error code 30068-4 (1715) by following the steps below.
- First, try unplugging your computer and plugging it back in.
- Next, try restarting your computer.
- Finally, try reinstalling the Microsoft Office software.
3. Uninstall and reinstall Office 365
- Log into your Office 365 account.
- Click on the Office 365 settings icon (three lines in the top right corner of the Office 365 home screen).
- Click on the Office 365 Add-ins & Services icon.
- Click on the Office 365 Uninstall/Reinstall button.
- Follow the on-screen instructions to uninstall Office 365.
- Click on the Office 365 Install button.
- Follow the on-screen instructions to install Office 365.
- If prompted, enter your Office 365 credentials.
- Click on the Office 365 Sign In button.
- If prompted, enter your Office 365 password.
Some users might also have success with the following opitons:
- Run the Office 365 desktop app as an administrator.
- Repair Office 365.
- Run the Office 365 installation file as an administrator.
- Disable your firewall and try again.
- Contact Microsoft support.