Office import error domain 912

What is Office import error domain 912?

Office import error domain 912 is an error that usually occurs when you try to open Office applications on iOS. The error may happen on Wi-Fi and cellular connections.


How can you fix Office import error domain 912?

Some of the solutions to this error include updating the Office application.


Please see our in-depth walk-through solutions below.

Staff Asked on August 21, 2017 in Microsoft Office.
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4 Solution(s)

Solution 1. Update Office App

If you are using an outdated Office mobile app, “Office import error domain 912” may occur when opening a new format of Microsoft Office files. 

  • Update your Office mobile application.
  • You could also open the file using the MS Office and save it with the file extension “.doc” so you can open it without updating your Office mobile application.

You may also want to update all applications because there might be a supporting application Office app, which is required to run a full update. 

“Office import error domain 912” also occurs when opening an MS office file that is password protected and files with a macro in it. 

  • For a password-protected file: open the file on your desktop and remove the password, if you know it. 
  • For a file with a macro: this file is not supported by a mobile version of the Office app. You need to open it on your desktop using MS Office. 



Staff Answered on September 3, 2017.
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Solution 2. Download the latest version of OfficeSuite

Office import error domain 912 appears when a mobile text application could not read a text file such as Microsoft Word with Macro (.DOCM). To open it, you may need to download OfficeSuite latest version which already supports .DOCM. To download it go to your Google play store for Android and for iOS use Apple app store. 

RE: Office import error domain 912

Staff Answered on January 23, 2018.
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Solution 3. Open the Email using a Browser

Office import error domain 912 may be caused by the incompatibility of the Gmail app to the latest version of iOS. Try to update the Gmail application and see if the error is fixed. If not use Safari or any browser to open your email and the documents.

Staff Answered on November 5, 2018.
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Solution 4. Download the Office file

Office import error domain 912 may appear when your Gmail App does not support the document. To make it is not supported by Gmail App, check if the app is up to date because it may also cause “Office import error domain 912.”  Update Gmail app using Apple Store or Google Play Store.

Now, if the document file is not supported by the Gmail app, download the document to your Android / iOS using a browser to open the email and open it using an Office app such as Office suite or WPS office (make it is up to date). Run the office application and search for the document file you have downloaded.

Some office apps when installed, Android will automatically use it as a default app to open a document application.

Note: App use to open a .DOCX is WPS office

RE: Office import error domain 912

Staff Answered on November 5, 2018.
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