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How do I fix the printer not activated error code 30 in Sage?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

When you try to print a document, you may receive an error message saying "Printer not activated, error code -30." This error can occur for a few reasons:

-The printer is not turned on.

-The printer is not connected to the computer.

-There is a problem with the printer driver.

If the printer is turned off, simply turn it on and try to print again. If the printer is not connected to the computer, make sure the cable is plugged in and the printer is turned on.

If the printer is turned on and connected, but you're still receiving the error message, there may be a problem with the printer driver. Try uninstalling and reinstalling the printer driver.

1. Check the printer's power supply and make sure it is plugged in and turned on

  1. Check the printer's power supply by plugging it in and turning it on.
  2. If the printer power supply is working, check the printer's connection cables by plugging them into the printer and the computer.
  3. If the printer connection cables are working, check the printer's power switch.
  4. If the printer power switch is working, check the printer's power cord.
  5. If the printer power cord is working, check the printer's outlet.
  6. If the printer is plugged in and turned on, the problem is most likely with the printer's power supply. Check the power supply and make sure it is plugged in and turned on.

2. Check the printer's cable and make sure it is securely connected to the computer

  1. Verify that the printer cable is securely connected to both the printer and the computer.
  2. If the printer cable is not securely connected, follow the instructions in the printer's documentation to reconnect the cable.
  3. If the printer still does not work, verify that the computer is connected to the network and to the printer.
  4. If the computer is connected to the network and the printer, verify that the printer is connected to the computer with the correct cable.
  5. If the printer is connected to the computer with the correct cable, verify that the computer is connected to the network.
  6. If the computer is connected to the network and the printer, verify that the printer is set to the correct port.
  7. If the printer is set to the correct port, verify that the computer is set to the correct printer driver.
  8. If the computer is set to the correct printer driver, verify that the printer is set to the correct printer.

3. Restart the computer and try printing again

If you are getting the "Printer not activated" error code 30, follow these steps to restart the computer and try printing again:

  1. Close all open programs.
  2. Restart your computer.
  3. When your computer starts up, go to the Windows desktop.
  4. Click the Start button and then click the arrow next to the Printer icon.
  5. Click the Restart button.
  6. If you are prompted to choose a default printer, click the Next button.
  7. If you are prompted to choose a startup disk, click the Troubleshoot button and then click the Repair your computer link.
  8. Click the Startup Settings button.
  9. In the Startup Settings window, click the Restart button.
  10. When your computer restarts, choose to restart automatically.
  11. When your computer starts up, choose to Windows 7 or Windows 8.1.
  12. In the Windows 7 or Windows 8.1 screen, click the Print icon.
  13. If you are prompted to choose a default printer, click the Next button.
  14. In the Print dialog box, click the OK button.
  15. If you are prompted to choose a startup disk, click the Troubleshoot button and then click the Repair your computer link.
  16. Click the Startup Settings button.
  17. In the Startup Settings window, click the Restart button.
  18. When your computer restarts, choose to restart automatically.
  19. If you are still having trouble printing, try the steps in the Troubleshooting section of this document.

4. Try printing from a different application to see if the problem is with the application or the printer

  1. Open up the application you are trying to print from and navigate to the print dialog box.
  2. Select the printer that you want to use and hit the Print button.
  3. If the problem is with the application, you will get an error message. If the problem is with the printer, you will not get an error message. In this case, you will need to troubleshoot the printer to determine why it is not working.

5. Contact the printer's manufacturer for troubleshooting assistance

  1. Verify that the printer is turned on and connected to the network.
  2. Verify that the ink cartridges are installed and properly filled with ink.
  3. Verify that the printer is connected to the correct USB port on the computer.
  4. Verify that the printer is connected to the power source.
  5. Verify that the printer's software is installed and up to date.
  6. Verify that the printer is properly connected to the computer using the appropriate cable.
  7. Verify that the printer is properly configured in the computer's system preferences.
  8. Verify that the printer's spooler is enabled in the computer's system preferences.
  9. Verify that the printer is not sharing the computer's resources excessively.
  10. Verify that the printer is not connected to another device in the network that is causing interference.