PS4 error code SU- 41350-3

What is ‘PS4 error code SU- 41350-3’?

“PS4 error code SU- 41350-3” is an error that may occur when trying to start your device but it goes into safe mode. Users may also get the error message, “Cannot Find Update File.”

 

How can you fix ‘PS4 error code SU- 41350-3’?

Some of the common fixes include:

  • Using the correct USB format and firmware
  • Using another USB flash drive

 

Please see our in-depth walk-through solutions below.

Staff Asked on August 28, 2018 in Playstation.
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2 Solution(s)

Solution 1. Use the Correct USB Format and Firmware

“PS4 error code SU- 41350-3” may appear when the console could not detect the firmware. The firmware could be wrong, the file and folder naming is wrong, or the USB format is wrong. To correct it, see instructions below or watch it here on YouTube.

Step 1. Format the USB using a PC

  1. Connect the USB flash drive to the USB port.
  2. Right-click the USB flash drive in the File Explorer and then select Format.

    RE: PS4 error code SU- 41350-3

  3. Format the USB to FAT32 or exFAT and then click Start.

Step 2. Download the PS4 Firmware

Option 1. Use this first to avoid losing data and files

  1. Visit this site for the firmware here.
  2. Next click “DOWNLOAD NOW” to download the firmware.

Option 2. Commonly used when a new hard disk drive is installed

NOTE: This firmware update will wipe your data and files.

  1. Visit this site for the 900mb firmware here.
  2. Scroll down and look for “Perform a new installation of the system software.”
  3. Click to expand.
  4. Next click “DOWNLOAD NOW” to download your firmware.

Step 2. Create a Folder inside the USB flash drive

  1. Create a folder named it as PS4 (case sensitive).
  2. Then open it, and then create a folder name UPDATE (case sensitive).

    RE: PS4 error code SU- 41350-3

  3. Then copy the downloaded file and paste it inside the UPDATE folder and name it as PS4UPDATE.PUP (case sensitive).
  4. Next do a power cycle to your PS4 by, turning it off and then unplug it for at least three minutes.
  5. Next turn it on and then flash your PS4.
Staff Answered on August 29, 2018.
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Solution 2. Use Another USB Flash drive

A defective USB flash drive may also result in “PS4 error code SU- 41350-3” when applying a manual update. Try to use another USB flash drive to determine if the one you are using is defective, but make sure to follow the instructions in Solution 1.

If the firmware update procedure works when using the other USB flash drive,  the error could be caused by the old USB flash drive. Avoid using it again as a storage device to avoid future problems, such as file corruption.

Staff Answered on September 16, 2018.
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