How do you fix the Roblox error code 104 for the Xbox One?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Roblox error code 104 is a general error code that indicates something went wrong with the game or application. This error code can occur for a variety of reasons, such as an issue with the game or application itself, or an issue with the Xbox One console.

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1. Check your internet connection and make sure it is stable

  1. Open your internet browser and go to the "Status" page of your router.
  2. Look for the line that says "Connection: " and see if it is stable. If it is not, please try the following:
  • Make sure that your modem and router are both powered on and connected to the internet.
  • Try a different internet connection, such as a wired connection or using a different router.
  • Try restarting your modem and router.
  • Try resetting your Xbox One.
  • If none of these solutions work, please contact customer support.

2. Restart your Xbox One console and try again

  1. On your Xbox One, go to Settings.
  2. Select System and then restart.
  3. If the problem persists, try these additional troubleshooting steps:
  • Reset your Xbox One: On your Xbox One, go to Settings and select System. Under Reset settings, select Reset. If the problem persists, try these additional troubleshooting steps:
  • Unplug your Xbox One for 30 seconds and plug it back in.
  • Try using a different power outlet.
  • Try using a different cable.

3. Clear the cache on your Xbox One console

  1. On your Xbox One console, open the Settings app.
  2. Under System, select Storage.
  3. Select the game or apps you want to clear the cache for.
  4. Select Clear Cache.
  5. If you are clearing the cache for a game or app, wait until the system has finished resetting the cache before playing or using it.
  6. If you are clearing the cache for an app, you can also select Delete App Cache.

4. Delete the Roblox app and reinstall it

  1. On your Xbox One, open the Guide.
  2. Select My Games & Apps.
  3. Under 'Games' on the left, select Roblox.
  4. On the right, select 'Delete App'.
  5. Confirm by selecting 'Yes'.
  6. Reinstall Roblox by selecting 'Install App'.
  7. Enter your Roblox account credentials and select 'Install'.
  8. Once installed, select 'Launch App'.
  9. Select your profile and select 'Settings'.
  10. Under 'General', select 'Delete My Account'.
  11. Confirm by selecting 'Yes'.
  12. Restart your Xbox One.
  13. Once restarted, select 'My Games & Apps' and select Roblox.
  14. Under 'Games' on the left, select 'Add New Game'.
  15. Under 'Category', select 'Roblox Games'.
  16. Under 'Title', enter your desired game name.
  17. Select 'Add'.
  18. Once the game has been added, select 'Play'.
  19. If you encounter an error code while playing, select 'Settings' and select 'Debugging'.
  20. In the 'Debugging' section, select 'Console'.
  21. In the 'Console' window, enter 'roblox.ErrorCode=104' and press enter.
  22. If the error has been resolved, select 'Close'.

5. Contact Roblox customer support

  1. First, open the roblox app on your Xbox One and select "Support" from the main menu.
  2. Select "Contact Support" from the menu.
  3. Enter your roblox error code in the "Subject" field and provide as much information as possible in the "Message" field.
  4. Click "Send Message" and wait for a response from Roblox customer support.