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How can I fix the error code 920 on my Xbox One when I play Roblox?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The error code 920 roblox xbox occurs when the game cannot connect to the roblox servers. This can happen for a number of reasons, such as a poor internet connection, or the servers being down for maintenance.

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1. Restart your Xbox and try again

  1. If you are using a controller, unplug the controller from the Xbox.
  2. Click the Xbox button to open the guide.
  3. Select Restart Xbox.
  4. On the Restart Xbox screen, select Troubleshoot.
  5. Select Restart.
  6. Select Yes to restart the Xbox.
  7. If the Xbox does not restart, try the following: a. If you are using a wired controller, try unplugging and replugging the controller in the Xbox. b. If you are using a wireless controller, try pressing and holding the power button until the Xbox powers off and then trying to connect the controller to the Xbox.
  8. If you are still having difficulty, try the following: a. If you are using a wired controller, try pressing and holding the reset button on the controller until the Xbox powers off and then trying to connect the controller to the Xbox. b. If you are using a wireless controller, try pressing and holding the power button until the Xbox powers off and then trying to connect the controller to another TV.

2. Check your Xbox Live connection and try again

  1. On your Xbox One, go to Settings.
  2. Under Network & Internet, select your Xbox Live account.
  3. Under Settings, select Network.
  4. Select your connection type.
  5. Under Status, select Check Connection.
  6. If the connection is not stable, try to re-connect to Xbox Live.
  7. If the problem persists, try to fix the network connection by following the steps in our article on how to fix Xbox Live connection issues. If none of these solutions work, please contact Xbox Support for further assistance.

3. Try signing in with a different account

  1. If you are signed in with your Microsoft account, sign out of that account and sign back in.
  2. If you are signed in with a RoBLOX account, sign out of that account and sign back in.
  3. If you are signed in with a Google account, sign out of that account and sign back in.
  4. If you are signed in with a Facebook account, sign out of that account and sign back in.

Still not working? maybe try one of these options:

  1. Delete the Roblox app and reinstall it.
  2. Contact Roblox Support.