Home > simplisafe entry sensor not responding

How do I fix my Simplisafe entry sensor that is not responding?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

If your SimpliSafe Entry Sensor is not responding, it may be due to a number of factors. The most common reason is that the batteries are low and need to be replaced. If the batteries have been replaced and the sensor still does not respond, there may be an issue with the sensor itself. You can try resetting the sensor by removing the batteries and then replacing them. If the sensor still does not work, you may need to contact SimpliSafe customer service for further assistance.

Users typically search for a solution by asking about:

  • simplisafe error code
  • simplisafe entry sensor not responding

1. Check the batteries in the entry sensor and replace them if necessary

  1. Open the Simplisafe entry sensor cover.
  2. Remove the battery cover.
  3. Remove the two batteries.
  4. Replace the batteries with new ones.
  5. Reinstall the battery cover.

2. If the batteries are fine, check the connections between the entry sensor and the base station

To check if the connections between the entry sensor and the base station are fine, first turn off the power to the entry sensor and base station. Then, disconnect the power cord from the entry sensor and plug it into an outlet on the wall. Next, disconnect the power cord from the base station and plug it into an outlet on the wall. Finally, connect the white wire from the entry sensor to the black wire from the base station. Connect the green wire from the entry sensor to the red wire from the base station.

3. If the connections are fine, try resetting the entry sensor by pressing and holding the test button for 10 seconds

1.First, make sure the connections to the entry sensor are secure by checking for voltage and making sure the sensor is plugged in. 2.Next, press and hold the test button on the Simplisafe entry sensor for 10 seconds. 3.If the sensor is working properly, the Simplisafe entry sensor will reset and the red light will turn off.

4. If the entry sensor still does not respond, it may be defective and will need to be replaced

If the entry sensor still does not respond, it may be defective and will need to be replaced. The easiest way to test this is to open the door and see if the sensor triggers the alarm. If the sensor does not trigger the alarm, then the sensor may be defective and will need to be replaced.