DNS server not responding on Windows

DNS server not responding on Windows is an error that may occur when the Domain Name Server is unable to translate the web address into the IP address for the browser to connect to. When it happens, you are unable to access any website.

The error may manifest as “The DNS server isn’t responding. Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding.

Staff Asked on September 3, 2018 in Microsoft Windows.
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3 Solution(s)

Solution 1. Set DNS Address to Automatic

DNS server not responding on Windows may due to your static DNS server in your network configuration. Check your DNS address in your network configuration and then set it to automatic. See instruction below.

  1. Click Windows Logo Key + R key to open run.
  2. Type ncpa.cpl and press the Enter key.

    RE: DNS server not responding on Windows

  3. Right-click your connection, and then select Properties.
  4. In the Properties window, click Internet Protocol Version 4 (TCP/IPv4 ) to highlight and click Properties.
  5. Enable Obtain an IP address automatically.
  6. Enable Obtain DNS server address automatically and then press OK.
  7. Next, click Windows Start, in the search bar type CMD.
  8. Right-click Command Prompt and select Run as Administrator.
  9. In the Command Prompt window, type ipconfig /flushdns and then press Enter key.

    RE: DNS server not responding on Windows

  10. Restart your PC.
Staff Answered on September 3, 2018.
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Solution 2. Check Router or Firewall

If DNS server not responding on Windows still persist, the DNS might be configured in the router or on a firewall. To fix this access your router or firewall and then remove the set DNS server address and set it to automatic or input a public DNS server address such as Google public DNS 8.8.8.8 and 8.8.4.4.
NOTE: If you are connected to a private network such as school and office, you might want to ask for an assistant to the IT admin.

Instruction

  1. Run a web browser Ex. Google Chrome, Firefox or MS Edge.
  2. Type the Gateway IP address or the Router IP address.
    a. To know your Gateway, click Windows Start, type CMD, and press Enter key.
    b. Then in the Command prompt type ipconfig /all and then press Enter key.
    c. Look for Default Gateway.
  3. Browse for your DNS server setting in the router.

    RE: DNS server not responding on Windows

  4. Input Google Public DNS which is 8.8.8.8 and 8.8.4.4 or leave it blank.
  5. Then Save.
  6. Then power cycle your router. Unplug it for at least 30 seconds.
  7. Right-click Command Prompt and select Run as Administrator.
  8. In the Command Prompt window, type ipconfig /flushdns and then press Enter key.
  9. Restart your PC.
Staff Answered on September 3, 2018.
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Solution 3. Reset Network Configuration

If the router is already set to automatic obtain DNS server address but the “DNS server not responding” still appears, try resetting the network configuration of your Windows. See this YouTube video instruction.

  1. Click Windows Start and type CMD.
  2. Right-click the Command prompt and select Run as Admin.
  3. In the Command prompt, type netsh winsock reset and press Enter key.
  4. Type netsh int IP reset and press Enter key.
  5. Type ipconfig /release and press Enter key.
  6. Type ipconfig /renew and press Enter key.
  7. Type ipconfig /flushdns and press Enter key. 8. Restart your PC to apply the changes.

If none of the solutions work you might check your smartphone for internet connection. If the connection failed, you may want to call your internet service provider. The problem might be on their side or the modem/router they provided.

Staff Answered on September 3, 2018.
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