Windows error recovery screen

Windows error recovery screen is an error that you will see if the Windows operating system is unable to start normally.

Staff Asked on August 9, 2017 in Microsoft Windows.
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5 Solution(s)

Solution 1. Startup Repair

Windows error recovery screen is common when PC boot from a sudden shutdown or reset, this includes the use of power button and reset button. When it appears in Windows boot up just select Start Windows Normally. It is advisable to turn off or restart your computer properly by using the Windows shutdown or restart button to prevent this error from happing. 

Windows error recovery screen is also encountered when your PC underwent a power surge such as blackout and a blue screen of death (BSOD). For the power surge, it is advisable to connect your PC to a UPS(Uninterruptible power supply), so you have time to turn off the PC properly when a blackout occurs. Moreover, UPS protect your PC from a power surge the same with a rated PSU (Power supply unit).

However, if the cause of the Windows error recovery screen is the BSOD, you may select Launch Startup Repair.  Startup Repair scans PC for start-up problems. If you select it, follow the suggestion provided by the Startup Repair to repair the damaged or missing files.

RE: Windows error recovery screen

If Startup repair advises you to restore your computer using system restore, please proceed. 

RE: Windows error recovery screen

If the error continues or the Startup Repair failed. Please see other solution below.

Staff Answered on August 9, 2017.
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Solution 2. Uninstall the Driver

Windows error recovery screen can also be due to the incompatibility of the driver to your hardware or Windows version. You may want to uninstall the driver using Windows Safe mode. To access Safe mode see instruction below.

Windows 10

  1. Insert the Windows 10 installation CD/DVD or USB.
  2. A message will appear “Press any key to boot from CD or DVD…”, press any key to boot from the Window installation CD/DVD or USB.
  3. A Windows will appear, select your language, time and keyboard, and click next.
  4. Click Repair your computer.

    RE: Windows error recovery screen

  5. Click Troubleshoot ==> Advance Option ==>Start up Setting ==> Restart.

    RE: Windows error recovery screen

  6. Select Safe Mode. 

    RE: Windows error recovery screen

  7. Now go to the Control Panel and select Uninstall program.
  8. Look for the newly installed driver that did cause the BSOD and uninstall it.
  9. Restart your computer.

Windows 7

  1. Restart the computer
  2. Press F8 retentively before Windows logo appears.
  3. Advanced Boot Options will appear.

    RE: Windows error recovery screen

  4. Select Safe Mode.
  5. Now go to the Control Panel and select Uninstall program.
  6. Look for the newly installed driver that did cause the BSOD and uninstall it.
  7. Restart your computer.
Staff Answered on August 10, 2017.
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Solution 4.  Fix registry

Windows error recovery screen could be caused by a software. Also, you may have accidentally edited/delete a register or DLL. To restore it you need your Windows installer and access Command Promot. To access it, see instructions below.

Windows 7

  1. Insert the Windows 7 installation CD/DVD or USB.
  2. A message will appear “Press any key to boot from CD or DVD”, press any key to boot from the Window installation CD/DVD or USB.
  3. When prompted, select your language, time and keyboard, and click next.

    RE: Windows error recovery screen

  4. Click Repair your computer.
  5. Click Command prompt.

Window 10

  1. Insert the Windows installation CD/DVD or USB.
  2. A message will appear “Press any key to boot from CD or DVD”, press any key to boot from the Window installation CD/DVD or USB.
  3. Select your language, time and keyboard, and click next.

    RE: Windows error recovery screen

  4. Click Repair your computer.
  5. Click Troubleshoot ==> Advance Option ==> Command prompt

In the Command Promt

  1. Type “C:” press enter key ==> “dir”press enter key ==> “cd \windows\system32/config” press enter key ==> “mb backup” press enter key ==> “copy *.* backup”press enter key ==> “CD” regback” press enter key ==> “dir” press enter key ==> “Copy *.* ..” press enter key ==> “A” (note: must be) Capital A press enter key.  

    RE: Windows error recovery screen

  2. Then close Command prompt and click continue. 

Note: Due to BSOD restart, your Windows 10 will direct you to Automatic repair window, to access Advance option. Therefore, you may skip step 1 to 4. You may want to do a repetitive power button hard press until you access Automatic repair (this is not advisable because it could damage your hardware.

Staff Answered on August 10, 2017.
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Solution 5. Test Hardware

Windows error recovery screen could be caused by a hardware failure. Test Hardware using the guide below, to determine the hardware causing problem. 

The first thing to do is to turn off the computer and unplug the computer from the power source and then follow the instructions below.

  1. Then open the case.
  2. Remove all RAM stick and, clean the RAM gold pin using an eraser and connect it again. Make sure that you push it down enough that the retention lever or the RAM slot lock snap.
  3. Detach graphics card and other components such as a printer and network adaptor.
  4. Re-connect hard drive. If you have multiple hard drives, do not connect the secondary hard drives only the hard drive with installed Windows on it.
  5. Reset your Motherboard Bios by removing the CMOS battery and reconnect it after 2 mins.
  6. Clean your CPU fan from dust and make sure the CPU fan cable is connected to the motherboard properly.
  7. Test the PC, turn it on. Check if the CPU fan is working if not buy a new one. If good, proceed.
  8. If it proceeds to Windows Desktop turn it off again.
  9. Reconnect graphics card, secondary hard drive, and the other components. If the error occurs, your graphics card or add-on component might be the source of the BSOD. Reconnect it one by one and until you determine whos causing the problem.
  10. If the error persists, please proceed with the hardware test below, else

 HDD test using Check Disk

Follow the solution above to access Advance option and select Command Prompt

  1. In the Command prompt, type in chckdisk /r, then press Enter and wait until the process is finished. 

    RE: Windows error recovery screen

  2. If you encounter any error report, such as the image below, consider replacing your HDD.
  3. If the HDD is in good condition, please see test your RAM.

Memory/RAM test

Please see this link here to guide you how to test you Memory/RAM.

Staff Answered on August 10, 2017.
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Solution 6. Reinstall Windows

If all the components are in good condition or you replace a bad HDD please install a new Windows.

  1. Insert the Windows installation DVD or USB.
  2. A message will appear “Press any key to boot from CD or DVD…”, press any key to boot from the Window installation CD/DVD or USB.
  3. A Windows will appear, select your language, time and keyboard, and click Next.
  4. Click Install Now
  5. Click I accept the terms of the license, and then click Next.
  6. Click Custom (Advanced).
  7. Select the partition, and click Delete. NOTE: Delete all partitions.

    RE: Windows error recovery screen

  8. Select the Unallocated space and click Next. NOTE: If you want to define the size, click new, set the size and then click Apply. 
  9. Click ok to confirm.
  10. Wait until the installation process is finished.
Staff Answered on August 10, 2017.
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