Windows error recovery screen

Windows error recovery screen is an error that you will see if the Windows operating system is unable to start normally.

Staff Asked on August 9, 2017 in Microsoft Windows.
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6 Solution(s)

Solution 1. Start up Repair

Windows error recovery screen is common when PC boot from a sudden shutdown or reset, this includes the use of power button and reset button. When it appears in Windows boot up just select Start Windows Normally. It is advisable to turn off or restart your computer properly by using the Windows shutdown or restart button to prevent this error from happing. 

Windows error recovery screen is also encountered when your PC underwent a power surge such as black out and a blue screen of death (BSOD). For the power surge, it is advisable to connect your PC to a UPS(Uninterruptible power supply), so you have time to turn off the PC properly when a black out occur. Moreover, UPS protect your PC from a power surge the same with a rated PSU (Power supply unit).

However, if the cause of the Windows error recovery screen is the BSOD, you may select Launch Start up Repair. Start up Repair scans PC for start-up problems. If you select it, follow the suggestion provided by the Startup Repair to repair the damaged or missing files.  

RE: Windows error recovery screen

If Start up repair advises you to restore your computer using system restore, please proceed. 

RE: Windows error recovery screen

If the error continues or the Start up Repair failed. Please see other solution below.

Staff Answered on August 9, 2017.
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Solution 2. Determine the cause of the Windows error recovery screen

Normally, Windows error recovery screen is not a big issue if the problem is caused by the sudden shutdown. However, if the shutdown damages a hardware or corrupted a file you may encounter a new problem. It might be the following every time you boot up, Windows error recovery screen will always appear, you can access Windows Desktop and Start up repair could not repair your computer. If this happens, please use the step to diagnose the problem.

Determine the cause of the Windows error recovery screen

  1. If you installed a new hardware such as RAM or USB device. Please remove it.
  2. If the power surge is the causes of the problem. Test Hardware.
  3. If you encounter BSOD after installing a driver proceed to solution 3.
  4. If you encounter BSOD after installing a software or editing/delete register and DLL proceed with solution 4.
  5. If you encounter BSOD without installing anything, try using any of the solutions below.
Staff Answered on August 10, 2017.
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Solution 2: Uninstall the Driver

  1. Insert the Window 10 installation CD/DVD or USB. For Windows 7, Restart the computer and press F8 until you reach Advance boot option and then select Safe mode.
  2. A message will appear “Press any key to boot from CD or DVD…”, press any key to boot from the Window installation CD/DVD or USB.
  3. A Windows will appear, select your language, time and keyboard, and click next.
  4. Click Repair your computer.

    RE: Windows error recovery screen

  5. Click Troubleshoot ==> Advance Option ==>Start up Setting ==> Restart.

    RE: Windows error recovery screen

  6. Select either from number 4, 5 and 6 to enter safe mode. 

    RE: Windows error recovery screen

    NOTE: If you can access Safe mode please proceed to the next solution.
  7. Now go to the Control Panel and select Uninstall program.
  8. Look for the newly installed driver that did cause the BSOD and uninstall it.
  9. Restart your computer.

NOTE: Due to BSOD restart, your Windows 10 will direct you to Automatic repair window. To access Advance option, you may skip steps 1 to 4. You could also hard press the power button of the computer until you access Automatic repair(this is not advisable because is could damage your hardware).

Staff Answered on August 10, 2017.
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Solution 3:  Fix register

In Advance Option

  1. To access Advance option, please see solution
  2. For Windows 10: Click Troubleshoot ==> Advance Option ==> Command prompt.
    For Windows 7: Select Repair your computer in Advance boot option and then select Command prompt in System Recovery Options window. 

    RE: Windows error recovery screen

  3. Type “C:” press enter key ==> “dir”press enter key ==> “cd \windows\system32/config” press enter key ==> “mb backup” press enter key ==> “copy *.* backup”press enter key ==> “CD” regback” press enter key ==> “dir” press enter key ==> “Copy *.* ..” press enter key ==> “A” (note: must be) Capital A press enter key.  

    RE: Windows error recovery screen

  4. Then close Command prompt and click continue.

Note: Due to BSOD restart, your Windows 10 will direct you to Automatic repair window, to access Advance option. Therefore, you may skip step 1 to 4. You may want to do a repetitive power button hard press until you access Automatic repair (this is not advisable because is could damage your hardware.

Staff Answered on August 10, 2017.
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Solution 4. Test Hardware

The first thing to do is to turn off the computer and unplug the computer from the power source and then follow the instructions below.

  1. Then open the case.
  2. Remove all RAM stick and, clean the RAM gold pin using an eraser and connect it again. Make sure that you push it down enough that the retention lever or the RAM slot lock snap.
  3. Detach graphics card and other components such as a printer and network adaptor.
  4. Re-connect hard drive. If you have multiple hard drives, do not connect the secondary hard drives only the hard drive with installed Windows on it.
  5. Reset your Motherboard Bios by removing the CMOS battery and reconnect it after 2 mins.
  6. Clean your CPU fan from dust and make sure the CPU fan cable is connected to the motherboard properly.
  7. Test the PC, turn it on. Check if the CPU fan is working if not buy a new one. If good, proceed.
  8. If it proceeds to Windows Desktop turn it off again.
  9. Reconnect graphics card, secondary hard drive and the other components. If the error occurs, your graphics card or add-on component might be the source of the BSOD. Reconnect it one by one and until you determine whos causing the problem.
  10. If the error persists, please proceed with the hardware test below, else

HDD test using Check Disk

Follow the solution above to access Advance option and select Command Prompt

  1. In the Command prompt, type in chckdisk /r, then press Enter and wait until the process is finished. 

    RE: Windows error recovery screen

  2. If you encounter any error report, such as the image below, consider replacing your HDD.
  3. If the HDD is in good condition, please see test your RAM.

RAM test

  • Windows Memory Diagnostic

This solution is only applicable if you could still access Windows desktop. Test RAM using Windows Memory Diagnostic. Please see below for the instruction.

  1. Press “Windows key + R”. The Run window will appear.
  2. Type “mdsched.exe” and hit enter.

    RE: Windows error recovery screen

  3. Once a window appears, click “Restart now and check for problems.” NOTE: Computer will undergo reboot and the Windows Memory Diagnostics tool will appear. Leave the Computer to perform diagnosis until it re-boots and returns to Windows Desktop.
  4. Then right click the Windows start button and click “Event Viewer.”
  5. In the Event Viewer window, click “Windows Logs” then “System.” At the right side click “find” then type in “Memory Diagnostic” and click “Find Next.”  If an error is encountered, RAM under warranty can be replaced by the supplier. However, if RAM is out of warranty you need to consider buying a new one. 

    RE: Windows error recovery screen

    • Using Memtest86

This solution is applicable even if you could not access Windows desktop. However, you are required a working PC to create a bootable Memtest86. If you do not have any spare PC to use, please skip Memtest86.

Test RAM using Memtest86. Please see below for the instruction.

  1. Download Memtest86. Please see link http://www.memtest86.com/
  2. Create a bootable USB using the ISO image of MemTest86 or burn to a CD or DVD. A bundled software is included to create a bootable CD or USB.
  3. After you have created a bootable Memtest86, restart your computer and boot it to the USB or Disc drive.
  4. The Memtest86 will automatically test your RAM. If an error occurs, it will be in a red font. If memory is defective, consider it for a warranty claim or replacement.

    RE: Windows error recovery screen

    • Unit with one RAM stick

Move the RAM stick to another RAM slot on your motherboard.

If the error occurred only on a specific RAM slot, the motherboard RAM slot is defective. If your motherboard still has a warranty, please claim it. If the warranty is null, please use working RAM slot.

If the error follows the RAM using other RAM slots, the RAM is defective. If your RAM still has a warranty, please claim it. If the warranty is null, please buy a new one.

    • Unit with multiple RAM stick

If you have installed a new RAM stick and you encountered the error, it might be the source of the error.

If you have a multiple RAM, try to determine which one is causing the problem by using the RAM one by one and using only one motherboard RAM slot. If one of the RAM enables you to access Windows Desktop please create a bootable Memtest86 or use Windows Memory Diagnostic to test your RAM. If the RAM passes the test please test another one. If one of the RAM encounters an error while the other pass, please claim warranty. If the warranty is null, please buy a new one or only use the working RAM.

If all of them fail using a same motherboard RAM slot, it is possible that the RAM slot is defective. If all of them pass the using Memtest86 or Windows Memory Diagnostic by using the same RAM slot, it is possible that one of the RAM slots is defective. Use the other RAM slot to confirm.

If the error persists, please install new Windows.

Staff Answered on August 10, 2017.
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Solution 5. Reinstall Windows 10

If all the components are in good condition or you replace a bad HDD please install a new Windows 10.

  1. Insert the Window 10 installation DVD or USB.
  2. A message will appear “Press any key to boot from CD or DVD…”, press any key to boot from the Window installation CD/DVD or USB.
  3. A Windows will appear, select your language, time and keyboard, and click Next.
  4. Click Install Now
  5. Click I accept the terms of the license, and then click Next.
  6. Click Custom (Advanced).
  7. Select the partition, and click Delete. NOTE: Delete all partition.

    RE: Windows error recovery screen

  8. Select the Unallocated space and click Next. NOTE: If you want to define the size, click new, set the size and then click Apply. 
  9. Click ok to confirm.
  10. Wait until the installation process is finished.
Staff Answered on August 10, 2017.
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