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Xbox One error 0x91d70000

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By Ariane and GenesisUpdated on June 4th, 2022

What is Xbox One error 0x91d70000?

Xbox One error 0x91d70000 is an error that usually occurs when playing a disc on the Xbox One console and the formatting of the disc is not recognized.

How can you fix Xbox One error 0x91d70000?

Some of the solutions to this error include cleaning the disc and holding the disc tray.

Please see our in-depth walk-through solutions below.

1. Clean the disc

Xbox One error 0x91d70000 may sometimes appear when your disc is unreadable due to dirt or it may not be supported by your Xbox One. Make sure your DVD or Blu-ray Disc is from the same region where you purchased your Xbox One.

For dusty disc, please clean it using an isopropyl alcohol and a soft cloth. Isopropyl alcohol dries quickly. However, if your disc has a deep scratch or damage it is not fixable but you may want to try cleaning the disc and try playing it again.

  1. Rub your disc using the soft cloth with isopropyl alcohol.
  2. Air dry it up for at least five seconds in a non-dusty area.
  3. Then try playing the disc.

Try the disc from other devices, especially a disc with a scratch. If the disc is no longer readable, please replace it. If the disc is readable by another player, the disc may be not supported by your Xbox One.

2. Hold the disc tray

Warning: This solution is not advisable because it could damage the motor on your optical disc drive. However, it may prevent Xbox One error 0x91d70000 from occurring.

  1. Turn on your Xbox One.
  2. Open the disc tray and insert the disc.
  3. Hold the disc tray and press the close disk.
  4. Wait for two seconds, then release the disc tray.
  5. Wait until the disc loads.