How to fix 0x87d00324

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The 0x87d00324 error code indicates that Windows Update is unable to connect to the update service. This can happen for a number of reasons, including network connectivity issues or problems with the update service itself. In some cases, it may also be caused by a third-party security program blocking access to the update service.

Other common searches for this error include:

  • the software change returned error code 0x87d00213 2016411117
  • error code 0x87d00324
  • 0x87d00324

1. Restart your computer and then try to install the update again

  1. Restart your computer.
  2. Once your computer has restarted, press the Windows key + R to open the Run dialog, type cmd and hit Enter.
  3. In the command prompt, type the following command: net stop wuauserv
  4. Type the following command: net start wuauserv
  5. Type the following command to check if the update is installed: wusa /update
  6. If the update is not installed, type the following command to install the update: wusa /install

2. Try installing the update using a different internet connection

  1. Launch Windows Update and click on the See all updates button.
  2. In the search box, type 0x87d00324 and click on the See all results button.
  3. If the update is available, it will be listed in the results. If the update is not available, click on the X next to the update name to remove it from the list.
  4. Click on the download button next to the update that you want to install.
  5. If prompted, enter your administrator password.
  6. Double-click on the update file to install it.
  7. When the update is installed, restart the computer.

3. Temporarily disable your antivirus software and then try to install the update again

  1. In the Windows Control Panel, click on the Programs and Features icon.
  2. On the Programs and Features screen, click on the Antivirus tab.
  3. Under the Antivirus section, click on the toggle button to disable your antivirus software.
  4. Click on the Update button to download and install the latest update.
  5. After the update is installed, re-enable your antivirus software.

4. If you're installing an update for Windows 10, make sure you have the latest Service Pack installed

To install an update for Windows 10, you will need the latest Service Pack installed. You can check which Service Pack is installed on your computer by opening the Windows Update Control Panel and clicking on the Check for updates button. If the latest Service Pack is not installed, you will need to install it before you can install the update. After you have installed the latest Service Pack, you will need to download the update from the Microsoft website. The update will be a file with a .exe extension. You will need to double-click on the .exe file to install the update. After the update is installed, you will need to restart your computer.

5. Install the update using the Microsoft Update Catalog

  1. Launch the Microsoft Update Catalog.
  2. In the search bar, type "0x87d00324".
  3. In the results, select the update that you want to install.
  4. On the update details page, click the Download button.
  5. Save the update file to your computer.
  6. Double-click the update file to install it.
  7. After the update is installed, restart your computer.

6. Contact Microsoft support for further assistance

  1. Start by opening the "Control Panel" on your PC.
  2. Under the "Hardware and Sound" category, click on "Device Manager".
  3. Double-click on the "PCI Bus" icon, which should be located near the bottom of the "Device Manager" window.
  4. Scroll down until you see the "Host Controller" with the "PCI Bus" heading.
  5. Double-click on the "Host Controller" to open its properties window.
  6. Under the "Device Manager" tab, click on the "Driver" button.
  7. In the "Driver" window, select "Intel(R) Graphics Media Accelerator Driver".
  8. Click on the "Update Driver" button.
  9. If you are prompted to "Install the driver software from a CD or DVD?", click on the "Browse" button and locate the "Intel(R) Graphics Media Accelerator Driver" installation file that you copied to your computer earlier.
  10. Click on the "Install" button to install the driver.
  11. Restart your computer.
  12. If you are still experiencing the 0x87d00324 error, try to reinstall the Intel(R) Graphics Media Accelerator Driver.
  13. If the error persists, you may need to contact Microsoft support for further assistance.