How do I fix directv.com/721?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The 721 error code is a Direct TV error code that indicates that the receiver is having trouble communicating with the satellite. This can be caused by a number of things, including bad weather, a problem with the satellite, or a problem with the receiver. If the problem is with the receiver, it may be necessary to reset it or to contact customer service for help.

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1. Check the internal cabling between the dish and the receiver

  1. Check the power to the dish and receiver. If the power is off, then turn it on and check for proper power to the dish.
  2. Check the cables connecting the dish to the receiver. Make sure the cables are plugged in correctly and there are no breaks or kinks in the cables.
  3. If there are breaks or kinks in the cables, then you will need to replace the cables.
  4. Check the connections between the dish and receiver. Make sure there are no gaps or breaks in the connections.
  5. If there are any issues with the connections, then you will need to adjust the settings on the dish and receiver.

2. Reset the receiver by unplugging it from the power outlet for 30 seconds and then plugging it back in

  1. Unplug the receiver from the power outlet.
  2. Plug the receiver back in to the power outlet.
  3. Wait 30 seconds.
  4. Reset the receiver by pressing the MENU button and then selecting RESET.

3. Perform a system diagnostic test on the receiver

  1. On the receiver, navigate to the main menu.
  2. Select "System."
  3. Select "Diagnostics."
  4. Select "Receiver Diagnostic Test."
  5. Select "System Test."
  6. Select "Receiver Test."
  7. Select "Diagnostic Test."
  8. Select "Receiver Test."
  9. Enter the "Diagnostic Test Code" of "721" on the receiver.
  10. The receiver will start the diagnostic test.
  11. The receiver will display the message "Directv.com/721: Receiver Test Complete."
  12. The receiver will now display the results of the diagnostic test.

4. Contact DirecTV customer service for assistance

The customer service steps for DirecTV would depend on the issue that the customer is experiencing. If the customer is having trouble logging in to directv.com, the customer service steps might include providing the customer with a login code or resetting the customer's password. If the customer is having trouble streaming or watching their channels, the customer service steps might include troubleshooting the customer's internet connection or the customer's television.