How do I fix Directv Code 8003?

Alton Alexander
By Alton AlexanderUpdated on June 3rd, 2022

The Directv code 8003 error typically happens when the user's receiver is unable to communicate with the satellite. In some cases, it can also be caused by a problem with the user's account or service.

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1. Check all connections from the TV to the receiver

  1. Verify that all cables are properly plugged in.
  2. Check the power cord to the TV and the receiver.
  3. Make sure all cables are properly connected.
  4. Make sure the TV and receiver are turned on.
  5. If the TV has a remote, press the channel up or down buttons to cycle through all available channels.
  6. If the code 8003 still appears, check the following:
  • Make sure all cables are properly plugged in
  • Make sure the power cord is properly plugged into the receiver and the TV
  • Make sure all cables are connected properly
  • Make sure the TV and receiver are turned on
  • Verify that the TV is receiving a signal from the receiver

2. Turn the receiver off and unplug it from power for 30 seconds, then plug it back in

  1. Turn the receiver off by pressing the power button.
  2. Unplug the receiver from power by pulling the cord out of the wall.
  3. Plug the receiver back in by pushing the cord in to the wall.
  4. Wait 30 seconds, and then press the power button to turn the receiver back on.
  5. If the code 8003 still appears, try resetting the receiver by pressing the power button and the reset button at the same time.

3. Reset your receiver by pressing and holding the POWER button on the front of the receiver for 5 seconds

  1. On the front of the receiver, locate the POWER button.
  2. Press and hold the POWER button for 5 seconds to reset the receiver.
  3. The screen will go blank and the receiver will restart.

4. If you have a Genie DVR, check to see if the green light on the front is blinking

  1. First, make sure that the Genie is properly plugged into an electrical outlet and your TV.
  2. Next, press the "Menu" button on the Genie remote and select "System Setup."
  3. Under "TV Functions," make sure that "Directv Program Code" is set to "8003."
  4. If the code is set to 8003, press the " green button on the front of the Genie to reset it.

5. Call 1-800-DIRECTV and speak to a representative

  1. Dial 1-800-DIRECTV, and then enter your service code.
  2. Speak to a representative, and they will help you troubleshoot your issue.
  3. If the issue is resolved, the representative will offer to send you a receipt.