Home > directv error code 771

How do you fix directv error code 771?

Published on April 7th, 2022

The directv error code 771 happens when the satellite signal is obstructed. This can be caused by bad weather, trees, or buildings in the way of the satellite dish.

You are here because you have a question about:

  • direct tv error code 771
  • directv error code 771

1. Call DIRECTV Customer Service at 1-800-531-5000

To fix Direct TV Error Code 771, the customer service agent will need the following information: The activation code that was provided with the new box The TV’s serial number The customer’s account number The customer’s name and address The customer’s telephone number The customer’s email address The customer’s account type (digital or satellite) The customer’s subscription plan (monthly, yearly, or contract) The agent will also need the following information if the issue is not with the TV: The date and time of the issue The channel number that was being displayed at the time of the issue The source of the issue (TV, DVR, or streaming device) The agent will then need the following information to troubleshoot the issue: The activation code for the new box The TV’s serial number The customer’s account number The customer’s name and address The customer’s telephone number The customer’s email address The customer’s account type (digital or satellite) The customer’s subscription plan (monthly, yearly, or contract) If the issue is not with the TV, the agent will also need the following information: The date and time of the issue The channel number that was being displayed at the time of the issue The source of the issue (TV, DVR, or streaming device) The agent will then troubleshoot the issue.

2. The representative will ask you a series of questions to help diagnose the cause of the error code

  1. The representative will ask you a series of questions to help diagnose the cause of the error code in order to fix directv error code 771.
  2. If the error code is specific to a certain device such as a HD receiver, the representative will ask you to troubleshoot that device.
  3. If the error code is not specific to a certain device, the representative will ask you general questions about your system to help diagnose the cause of the error.
  4. If the error code is still present, the representative will ask you to perform a specific repair or troubleshooting step.

If the answers above didn't work then you should also try:

  1. Once you are on the phone with a customer service representative, explain that you are receiving error code 771 and would like assistance troubleshooting the issue.
  2. Based on the answers you provide, the customer service representative will troubleshoot the issue with you and provide a resolution.
  3. If the customer service representative is unable to resolve the issue, they may escalate the issue to a higher level of support.
  4. Once the issue is resolved, you should be able to watch your favorite DIRECTV programming without issue.