Xbox One error video could not be decoded

Xbox One error video could not be decoded is an error that may occur when a user’s game clips or video clips do not play.

Staff Asked on January 18, 2018 in Xbox.
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2 Solution(s)

Solution 1. Check for a system update

If “Xbox One error video could not be decoded” was encountered while streaming. It is possible the Xbox One is not updated. A system update patch was placed to fix this error.

If the console is up to date, please skip this solution.

  1. Go to Settings, and then select All Settings.

    RE: Xbox One error video could not be decoded

  2. Go to System.
  3. Select Console info & updates.
  4. Select Update console.
Staff Answered on March 25, 2018.
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Solution 2. Setup Video Settings

“Xbox One error video could not be decoded” could also mean that your Xbox is not configured to run the video you are playing or the video format is not compatible. Check the console Display & sound and configure or enable some of the settings.

  1. Go to Settings.
  2. Select Display & sound.
  3. Select Video Output.
  4. Enable settings in the Video Output that is compatible with your HDTV, HDMI, and the Video format.

    RE: Xbox One error video could not be decoded

Staff Answered on March 25, 2018.
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