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How to fix error code ws-37398-0

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The error code ws-37398-0 is a PlayStation 4 error code that indicates an issue connecting to the PlayStation Network. There are a variety of reasons why this error code might occur, including problems with the PlayStation 4's internet connection, the PlayStation Network itself, or the user's account.

One common cause of the error code ws-37398-0 is a connection issue between the PlayStation 4 and the router. This can be caused by a number of factors, including a poor connection, a firewall issue, or an issue with the router's settings. Another common cause is an issue with the PlayStation Network itself. This can be caused by scheduled maintenance or an unexpected outage. Finally, the error code can also occur if there is an issue with the user's account, such as an incorrect password or a problem with the user's profile.

If you are experiencing the error code ws-37398-0, there are a few things you can try to resolve the issue. First, try restarting your PlayStation 4 and router. If that does not work, try resetting your router's settings. If the issue persists, you may need to contact Sony customer support for further assistance.

1. Restart your PlayStation 4 system

  1. Turn off your PS4 completely by holding the power button for 30 seconds.
  2. Once your PS4 is fully turned off, press and hold the power button again until you hear 2 beeps. This will indicate that your PS4 is entering Safe Mode.
  3. Connect your DualShock 4 controller to your PS4 with a USB cable and press the PS button.
  4. Scroll down to "Restart PS4" and press X. Your PS4 will now restart.

2. Update your PlayStation 4 system software to the latest version

  1. Connect your PlayStation 4 system to your TV.
  2. On the PlayStation 4 home screen, go to Settings.
  3. Select System Software Update.
  4. Select Update.
  5. Follow the on-screen instructions to install the update.

3. Rebuild your PlayStation 4 database

  1. Start your PS4 in Safe Mode by holding down the power button for 7 seconds until you hear a second beep.
  2. Connect your PS4 controller to the console using a USB cable.
  3. Navigate to the "Rebuild Database" option using the controller and select it.
  4. Confirm the rebuild by selecting "Yes" when prompted.
  5. Your PS4 will now rebuild its database, which may take a few minutes. Once it's finished, your console will restart and you should no longer see the WS-37398-0 error code.

4. Initialize your PlayStation 4 system

  1. First, make sure your PlayStation 4 is turned off.
  2. Once it's turned off, press and hold the power button.
  3. Release the power button after hearing two beeps.
  4. Connect your PlayStation 4 to the power outlet and press the power button again.
  5. Once your PlayStation 4 turns on, go to Settings.
  6. Select System Software Update.
  7. If there's an update available, select Install Update.
  8. Once the update is installed, your PlayStation 4 will restart automatically.