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How do I fix Directv error code 614?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The directv code 614 error code happens when the receiver is unable to connect to the satellite. This can be caused by a number of things, including a bad connection, a weak signal, or a problem with the satellite itself.

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1. Check the coaxial cable to ensure it is firmly connected to the receiver and the wall outlet

  1. Check the coaxial cable to ensure it is firmly connected to the receiver and the wall outlet.
  2. If the coaxial cable is not firmly connected, reattach it using the screws that came with the cable.
  3. If the coaxial cable is still not firmly connected, then replace the cable.

2. Check all of the connections between the receiver and the TV

  1. Check the HDMI cable that connects the receiver to the TV.
  2. Check the power supply to the TV.
  3. Check the cable connection between the receiver and the TV.
  4. Check the antenna connection between the receiver and the TV.
  5. Check the signal strength of the TV and the receiver.

3. Unplug the power cord from the receiver, wait 30 seconds, and then plug it back in

  1. Unplug the power cord from the receiver.
  2. Wait 30 seconds.
  3. Plug the power cord back in.

4. Reset the receiver by pressing and holding the POWER button on the front panel for 5 seconds

  1. Press and hold the POWER button on the front panel for 5 seconds.
  2. Release the POWER button.
  3. Reinsert the power cord into an outlet and plug into a wall outlet.
  4. Press the MENU button on the front panel.
  5. Press the up or down arrow buttons to select "Yes, reset."
  6. Press the ENTER button.
  7. Press the right arrow button to select "Yes, reset system."
  8. Press the ENTER button.
  9. Press the left arrow button to select "Yes, reset all settings."
  10. Press the ENTER button.
  11. Press the POWER button to reset the receiver.
  12. The receiver will turn off and then turn back on.

5. Contact DIRECTV customer service for assistance

  1. If you are experiencing difficulties with your DIRECTV service, the first step is to try to troubleshoot the issue on your own. If that doesn't work, you can try contacting customer service.
  2. To reach customer service, you can either call them on the phone or use their online contact form.
  3. When you reach customer service, you will need to provide as much information about your issue as possible. The customer service representative will then help you troubleshoot the issue and resolve it as quickly as possible.