How do you fix Disney Plus error code 50?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The Disney Plus Error Code 50 is an error that can happen when trying to load Disney Plus on a device. This error code happens when there is an issue with the Disney Plus servers or with the device itself. There are a few things that can be done to try and fix this error code, but if the problem persists, it may need to be escalated to Disney Plus support.

1. Check your internet connection

To check your internet connection, you will need to open a web browser and type in the address bar: http://www.speedtest.net/ This will open a page that will allow you to test your internet connection. If your internet connection is OK, then you will not receive a error code 50. If your internet connection is not OK, then you will receive a error code 50 and need to fix the problem.

2. Restart your device

  1. Tap on the Home button to exit whatever you are doing on your device.
  2. Tap on the Settings icon.
  3. Under General, tap on Reset.
  4. Tap on Erase All Content and Settings.
  5. Enter your device's PIN or password if prompted.
  6. Tap on Reset.
  7. Tap on Erase All Content and Settings again.
  8. Enter your device's PIN or password if prompted.
  9. Tap on Reset.
  10. Tap on Finish.

3. Clear the Disney+ app cache

  1. Open the Disney+ app on your phone.
  2. Tap the three lines in the top left corner of the screen.
  3. Select Settings.
  4. Under General, tap Caches.
  5. Clear the Disney+ app cache.
  6. Restart the app.
  7. If the error code still persists, try deleting and reinstalling the Disney+ app.

If the answers above didn't work then you should also try:

  1. Update the Disney+ app
  2. Re-install the Disney+ app
  3. Check for updates to your device's operating system
  4. Contact Disney+ customer support