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How to fix Disney Plus error code 41?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

There are a few reasons why you might see the Disney Plus Error Code 41. The first reason is that your internet connection is too slow or unstable to stream Disney Plus. Another reason could be that there is something wrong with the Disney Plus servers. Lastly, it could be that your device is not compatible with Disney Plus. To fix the Disney Plus Error Code 41, you can try restarting your device, restarting your modem/router, or connecting to a different Wi-Fi network.

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1. Restart your device

The steps to restart your device in order to fix disney plus error code 41 are as follows:

  1. First, power off your device by pressing and holding the Power button for about two seconds.
  2. After your device has powered off, press and hold the Volume Down button while pressing the Power button to restart it.
  3. Once your device has restarted, enter your user name and password.
  4. Once you have logged in, select System and then select Restart.
  5. After your device has restarted, select Disney Plus and then select OK.
  6. After Disney Plus has restarted, select your profile and then select OK.
  7. After your profile has been updated, select Sign Out.

2. Check your internet connection

  1. Open the Google Chrome browser.

  2. Click the "3 lines" icon in the top-right corner of the browser.

  3. Select "Settings."

  4. Click the "Advanced" button.

  5. Click the "Network" tab.

  6. Under "Settings for this network," click the "Check" button.

  7. Enter your internet username and password.

  8. Click the "OK" button.

  9. If the "Connection is OK" message appears, close the "Network" tab.

  10. If the "Connection is not OK" message appears, follow the instructions below. a. If you are using a wired connection:

  11. Check the cable connection.

  12. Try a different network.

  13. If the problem persists, call your internet service provider.

  14. If you are using a wireless connection:

  15. Try a different network.

  16. Check the antenna.

  17. If the problem persists, call your internet service provider.

3. Update the Disney+ app

  1. Open the Disney+ app on your device
  2. Tap on the menu button in the top-right corner
  3. Select 'Settings'
  4. Tap on the 'General' tab
  5. Tap on the 'Update' button
  6. Enter your Disney+ account email address and password
  7. Select the appropriate country and language
  8. Tap on the 'Update' button
  9. Once the update is complete, you will be prompted to restart your device
  10. Once your device has restarted, open the Disney+ app and you will be prompted to sign in
  11. If you have any errors when logging in, please try again later
  12. Once you have logged in, you will be presented with the main screen of the app

4. Delete and reinstall the Disney+ app

  1. Open the Google Play Store on your phone.
  2. Scroll down and tap the Disney+ app.
  3. Tap the three lines in the top left corner of the app.
  4. Tap the “Uninstall” button.
  5. Tap the “Reinstall” button.
  6. Enter your Google account password.
  7. Tap the “Install” button.
  8. Enter your Disney+ account password.
  9. Tap the “OK” button.
  10. The Disney+ app will now be installed.
  11. If you have any problems after reinstalling the app, please contact customer service.

Some users might also have success with:

  1. Contact Disney+ customer support