How to fix Disney Plus error code 12?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Error code 12 on Disney+ is caused by an issue with the Disney+ app on your device. This can be caused by a number of things, including a problem with your internet connection, a problem with the Disney+ app, or a problem with your device. If you're seeing this error, we recommend checking your internet connection and restarting the app. If the problem persists, you may need to delete and reinstall the app.

1. Check your internet connection

  1. Try to connect to the internet using different devices and browsers.
  2. Check if the problem is with your cable, DSL, or wireless connection.
  3. Make sure that your computer is connected to the internet using a reliable and fast connection.
  4. Try to clear your browser cache and cookies.
  5. Try to reset your modem and router.
  6. Try to update your software.

2. Restart your device

  1. Open the Settings app on your device.
  2. Tap General.
  3. Tap Reset.
  4. Tap Reset Network Settings.
  5. Tap Reset System Settings.
  6. Tap Reset User Settings.
  7. Tap Reset All Settings.
  8. Tap OK.
  9. Wait for the device to restart.

3. Close and reopen the Disney+ app

  1. Tap on the three lines in the top left corner
  2. Select "Settings"
  3. Under "General," tap on "Restart App"
  4. If the "Restart App" option is not available, then try restarting your device.
  5. If the "Restart App" option still does not work, then try closing and reopening the Disney+ app.

4. Update the Disney+ app

  1. Navigate to the App Store on your device and open the Disney+ app
  2. Select the "Update" tab located at the top of the app
  3. Enter your device's password if required and click on the "Update" button
  4. If the update is successful, the app will report that it has been updated and will display the latest version number
  5. If the update is not successful, the app will report an error code and provide instructions on how to fix it

5. Delete and reinstall the Disney+ app

  1. Open the Google Play Store on your phone and search for "Disney+".
  2. Tap the Disney+ app icon to open it.
  3. On the main screen, tap the three lines in the top left corner.
  4. Tap "Settings".
  5. On the "Settings" screen, tap "Applications".
  6. On the "Applications" screen, tap "Disney+".
  7. On the "Disney+" screen, tap "Deleting App?".
  8. Tap "Yes".
  9. Tap "Deleting App?" again.
  10. Tap "No".
  11. Tap "OK".
  12. Tap "Done".

6. Check for updates to your device's operating system

  1. Open the Settings app on your device.
  2. Tap System.
  3. Tap About phone.
  4. Tap System updates.
  5. Tap Check for updates.
  6. If an update is available, tap Install.
  7. Follow the on-screen instructions.

Some users might also have success with the following opitons:

  1. Contact Disney+ customer support