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How do I fix Disney Plus Error Code 76?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

When you see the Disney Plus Error Code 76, it means that there is a problem with the Disney Plus servers. This error code is usually caused by maintenance or server issues.

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1. Check your internet connection

  1. First, open the Google Chrome browser and sign in to your Disney account.
  2. Click the 3 lines in the top right corner of the browser window and select "Settings."
  3. Under "Advanced," click "Network."
  4. Under "Connection," make sure that the "Settings" button is selected and that the "Status" is set to "Good."
  5. If the "Status" is still set to "Not Good," click the "Update" button and then try connecting again.
  6. If the "Status" is still set to "Not Good," click the "Reset" button and then try connecting again.
  7. If the "Status" is still set to "Not Good," click the "Delete" button and then try connecting again.

2. Restart your device

  1. From the home screen, swipe up from the bottom of the screen to open the app drawer.
  2. Tap and hold on the Disney Plus icon until it starts shaking.
  3. Release and tap on the restart button at the top of the Disney Plus screen.
  4. The device will restart and you will be prompted to enter your password.
  5. After you have entered your password, the Disney Plus screen will show the message "Welcome back, Disney Plus!"

3. Clear the cache and cookies on your browser

  1. Open your browser and type in "about:support" into the address bar.
  2. Click on the "Clear browsing data" button under the "Cookies" section.
  3. Select all of the cookies and clear them from your browser.
  4. Click on the "Clear Cache" button under the "History" section.
  5. Enter your administrator password if prompted.
  6. Click on the "Clear Data" button under the "Cookies and Site Data" section.
  7. Close your browser and restart it.

If the answers above didn't work then you should also try:

  1. Try accessing Disney Plus from a different browser
  2. Contact Disney Plus customer support