When you encounter an error code 0x104, it means that your computer has suffered a fatal error and needs to be restarted. This can be caused by a variety of things, including hardware failure, bad drivers, or even malware. If you suspect that your computer has been infected with malware, you should run a full scan with your antivirus software. If the problem persists, you may need to replace your computer's hardware.
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1. Restart your computer
Ensure you are using the correct power cord for your computer. If you are using an electrical adapter, plug it into the wall and your computer. If you are using a battery, remove the battery and plug it into an electrical outlet. Hold down the power button until the computer powers off. Wait five seconds, then power on the computer. Immediately press and hold the F8 key when your computer starts up. Release the key when you see the Advanced Boot Options menu. Select Safe Mode with Networking. Click OK. Try to boot your computer from the Windows installation disc or from the USB drive that you used to install Windows. If the computer still does not start, restart the computer in Normal Mode.
2. Update your drivers
- Under "System Devices", find your video card.
- Right-click on the video card and select "Update Driver".
- Browse to the driver file that you downloaded from the manufacturer.
- Click "Next" and "Install".
- Reboot your computer.
3. Run a virus scan
To run a virus scan in order to fix error code 0x104, you would need to open the Control Panel, and under Programs and Features, click on Windows Update. From here, you would need to click on the Change Settings button, and under the Update Options section, click on the Scan for New Hardware button. This will start the virus scan, and if it is successful, the error code 0x104 will be fixed.
4. Run a malware scan
- Open the Command Prompt and type "msconfig"
- Select the "Startup" tab and under "All startup items", select "Scan for malware"
- In the "Scan type" drop-down menu, select "Quick Scan"
- In the "Scan options" window, select the items you want to include in the scan and then click "Scan"
- If the scan finds any malware, it will display the error code and the name of the malware. Click "Fix" to fix the error code and remove the malware.
If you didn't find success with an option above, then try:
- Check for Windows updates
- Run the System File Checker
- Run the DISM tool
- Perform a clean boot
- Reset your PC