The error code 0x80072af9 is a Windows Update error that occurs when the update process is unable to connect to the Microsoft Update servers. This can happen for a number of reasons, including network connectivity issues, firewall settings, or proxy server settings.
1. Restart your device
- Open the Settings app on your device.
- Tap on General.
- Tap on Reset.
- Tap on Erase all data.
- Tap on Reset device.
- Enter your PIN or password if prompted.
- Select the option to Restore from a backup.
- If you have one, select the option to Restore from a previous device.
- If you do not have a backup, tap on Choose from existing backups.
- Select the backup you want to use.
- Follow the on-screen instructions to restore your device.
2. Check your internet connection
- Open your internet browser and type "cmd" into the address bar.
- Press Enter.
- Type "ipconfig" into the command prompt and press Enter.
- Look for the "Default Gateway" entry and note the IP address.
- Open your router's configuration page and find the "Router" section.
- Find the "Interfaces" section and note the IP address of the "WAN" interface.
- Open your computer's "Windows Firewall" and set the "Inbound Rules" for the "WAN" interface to allow all traffic.
- Open your computer's "Network and Sharing Center" and click on the "Internet Connection" icon.
- Right-click on the "Internet Connection" icon and select "Properties".
- Click on the "Connection Status" tab and check the "State" column. If the "State" column is "Connected", then your internet connection is working properly. If the "State" column is "Not Connected", then you may have a problem with your internet connection.
3. Try again later
- open the Google Chrome web browser
- click on the three lines in the top left corner of the window
- Select Tools
- Select Options
- Under the "Advanced" tab, click on "Reset browser settings"
- Click on "Reset"
- Click on "Yes" to confirm the reset
- Click on "Close" to close the Options window
Still not working? maybe try one of these options:
- Check your date and time settings
- Check for updates
- Clear your cache and cookies
- Reset your device
- Contact your carrier or manufacturer