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How to fix Chase error code 1012?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Error code 1012 chase is usually caused by a problem with your Chase account. This can be caused by an incorrect login, an invalid account number, or an attempted transaction that is not allowed by your account type. If you see this error code, it is important to contact your bank to resolve the issue.

Users typically search for a solution by asking about:

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1. Check your internet connection and try again

  1. Open your internet browser and type "diagnostics" into the address bar
  2. Click on the "Start" button to open the diagnostic tool.
  3. Click on the "Internet Connections" tab.
  4. In the "Description" column, click on the "1012 chase" link.
  5. In the "Details" column, please provide the following information: -Your computer's IP address -Your computer's DNS address -The time and date of the issue -A screenshot of your internet browser's connection status page If you have any other information that can help us troubleshoot the issue, please include it in the "Details" column. Once you have provided all of the information requested, click on the "Save" button to close the diagnostic tool. Next, you will need to try to connect to the internet again. If you are still experiencing issues connecting to the internet, please contact your computer's manufacturer for assistance.

2. Clear your browser's cache and cookies and try again

  1. In your browser, go to the "Tools" menu, and select "Internet Options."
  2. Click the "Advanced" tab, and then click the "Cache" button.
  3. Clear the browser's cache and cookies.
  4. Try to access the website again. If the error persists, please contact support.

3. Contact your bank or credit card issuer for more information

If you are experiencing an error code 1012 on your chase account, you will need to contact your bank or credit card issuer for more information. Chase will need to know the full account number, the date of the issue, and the amount of the issue in order to help resolve the issue.

4. Try another browser or another device

  1. If you are on a desktop computer, try using a different browser.
  2. If you are on a mobile device, try using a different browser.
  3. If you are on a desktop computer, try using a different browser.
  4. If you are on a mobile device, try using a different browser.

5. Contact Chase customer service

  1. Open the Chase website and log in.
  2. Click on the "Contact Us" button on the main navigation bar.
  3. Under "Contact Us" on the left-hand side, click on "Error Code 1012."
  4. On the "Error Code 1012" page, fill out the form with your information and click on the "Send" button.
  5. Chase will contact you to resolve the issue.