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How do I fix HBO Max application error on Roku?

Alton Alexander
By Alton AlexanderUpdated on June 3rd, 2022

There are a few reasons why you might see the "HBO Max Application Error Roku" error code when trying to access the HBO Max app on your Roku device. The most common reason is that your Roku device is not compatible with HBO Max. Other reasons can include a problem with your Roku account or a problem with the HBO Max app itself.

If you see this error code, it means that you will not be able to watch HBO Max on your Roku device. You can try to troubleshoot the problem by checking to see if your Roku device is compatible with HBO Max and by making sure that you have a valid Roku account. If the problem persists, you may need to contact HBO Max customer support for further assistance.

Other common searches for this error include:

  • hbo max error code 32
  • hbo max application error roku

1. Restart your Roku device

  1. Go to the main Roku home screen.
  2. Tap the “Menu” button.
  3. Tap “Settings”.
  4. Tap “System”.
  5. Tap “Restart”.
  6. Tap “Yes”.
  7. Wait for the Roku device to restart.
  8. Once the Roku device has restarted, enter your Roku user credentials.
  9. Tap the “OK” button.
  10. Tap the “Home” button.
  11. Tap the “Max” app.
  12. Tap the “Error” button.
  13. Tap the “Restart” button.
  14. Tap the “OK” button.
  15. Tap the “Close” button.

2. Check your internet connection

  1. Open the "Settings" app on your Roku device.
  2. Under "System" settings, tap " connectivity ."
  3. Check the "Status" column to see if your internet is connected and working.
  4. If your internet is not working, try the following solutions:
  • Reset your Roku by pressing and holding the power button for about 7 seconds until the Roku powers on.
  • Check your cables and connections.
  • Reset your router.

3. Check for updates to the HBO Max app

  1. Launch the HBO Max app on your Roku device.
  2. If you are prompted to update the app, tap “Update”.
  3. If you are not prompted to update the app, tap “Play”.
  4. If you are still experiencing issues with the app, please contact HBO Customer Service.

4. Delete and re-install the HBO Max app

  1. Launch your Roku device and sign into your account.
  2. On the Home Screen, select the "Search" icon and type "HBO Max."
  3. Select the HBO Max app from the search results and press the "Play" button.
  4. On the main screen, select the "Settings" icon and select "Profile."
  5. Under "Profile," select "Apps."
  6. On the "Apps" screen, select "HBO Max."
  7. Select "Delete App" from the "Options" menu.
  8. Sign out of your account and sign in again.
  9. On the "Apps" screen, select "HBO Max."
  10. Select "Install App" from the "Options" menu.
  11. Select "Yes" to the confirmation message.
  12. After the HBO Max app has been installed, select "Sign In" from the "Settings" icon.
  13. Enter your account password and press the "Sign In" button.
  14. On the main screen, select the "My Account" icon.
  15. Under "My Account," select "Subscriptions."
  16. On the "Subscriptions" screen, select "HBO Max."
  17. On the "HBO Max" screen, select "Renew Subscription."
  18. On the "Renew Subscription" screen, select "Yes" to the confirmation message.
  19. After the renewal process has been completed, select "Sign Out" from the "My Account" screen.
  20. On the "My Account" screen, select "History."
  21. On the "History" screen, select the "HBO Max" history entry and press the "Delete" button.
  22. After the HBO Max app has been deleted, select "Exit" from the "Settings" icon.
  23. On the "Settings" screen, select "Done."
  24. Press the "Exit" button on your Roku device.

If the answers above didn't work then you should also try:

  1. Contact Roku customer support
  2. Contact HBO Max customer support