How do I fix HBO error code 102?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

There are a few different reasons why the hbo error code 102 might pop up. One reason could be because of an outdated app version. Another possibility is that there is a problem with the device's connection to the internet. Lastly, it could be that HBO's servers are down or experiencing some sort of issue. Regardless of the reason, the error code 102 basically means that the HBO app is not working properly.

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1. Check your internet connection

  1. Press "Windows" + "R" keys to open the Run dialog box.
  2. Type "cmd" and press Enter.
  3. In the command prompt, type "ipconfig /all" and press Enter.
  4. If there is a problem with your internet connection, you will see a message that says "There appears to be a problem with your internet connection. Please try again later." in the output of the ipconfig /all command.
  5. To try to fix the problem, you will need to either restart your computer or connect to a different internet source.

2. Restart your device

  1. Press and hold the Power button for a few seconds until the device goes off.
  2. On the device’s screen, swipe to the right to open the quick settings.
  3. Tap on the Power button to turn it back on.
  4. Select Restart from the quick settings.
  5. Tap on Restart.
  6. On the screen, tap on Yes to confirm.

3. Clear your browser's cache and cookies

  1. In your browser, go to the "Tools" menu and select "Clear browsing data".
  2. In the "Clear browsing data" dialog box, select the cookies, cache, and history tabs and click the "Clear" button.
  3. Close your browser.
  4. If you experience problems after clearing your browser's cache and cookies, try reloading your web page several times.

4. Try another browser

To try another browser, follow these steps:

  1. Open your browser and navigate to hbo.com.
  2. On the homepage, click the "Try Another Browser" link in the lower-left corner.
  3. Select a different browser from the list, and then click the "Start" button.
  4. If the problem is still not fixed, please submit a ticket at help.hbo.com.

5. Contact your internet service provider

  1. If you are experiencing an HBO Error Code 102, the first step is to contact your internet service provider, as they may be able to help with the issue.
  2. Once you have contacted your ISP, they will need to check to see if there is a problem with your connection.
  3. If there is a problem with your connection, your ISP may be able to fix it.
  4. If the issue cannot be fixed, your ISP may be able to offer you a solution, such as an upgrade to a more reliable connection.

Some users might also have success with the following opitons:

  1. Contact HBO