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How to fix Hisense E5 error?

Alton Alexander
By Alton AlexanderUpdated on June 3rd, 2022

The Hisense E5 error code indicates that the refrigerator is not cold enough. This error code can happen for a variety of reasons, but the most common cause is that the refrigerator is not set to the correct temperature. If the refrigerator is not set to the correct temperature, the refrigerator will not be able to maintain the proper temperature and will eventually reach the E5 error code. There are a few other potential causes of the E5 error code, but the most likely cause is the incorrect temperature setting.

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1. Check if the power cord is properly plugged into the outlet

  1. Verify that the power cord is properly plugged into the outlet.
  2. If the power cord is plugged into the outlet and the TV is turned on, the TV should turn on.
  3. If the TV does not turn on, the power cord may be faulty and needs to be replaced.

2. Check if the HDMI cable is properly plugged into the TV

  1. Verify that the HDMI cable is properly plugged into the TV.
  2. If the HDMI cable is properly plugged into the TV, then the TV might be having an issue with the signal.
  3. If the HDMI cable is not properly plugged into the TV, then the TV might not be receiving the signal from the HDMI cable.
  4. Verify that the HDMI cable is properly plugged into the TV and the TV is plugged into an electrical outlet.

3. Restart the TV

Press the power button to turn off the TV. Press and hold the power button for five seconds to restart the TV.

4. Unplug the TV for 30 seconds, then plug it back in

  1. Disconnect the power cord from the TV.
  2. Hold down the power button for 30 seconds.
  3. Reconnect the power cord and press the power button to turn on the TV.
  4. If the error persists, please contact hisense customer service.

5. Contact Hisense customer support

  1. Access the Hisense website and locate the "Contact Us" link on the home page.
  2. Fill out the form with your contact information and a brief description of the issue you are experiencing.
  3. Select a contact method from the drop-down menu and submit the form.
  4. If you are contacted within 24 hours, please provide as much information as possible about your issue in a reply to the email you receive.
  5. If the issue is not resolved after 72 hours, please escalate your issue to Hisense customer support.
  6. If the issue is still not resolved, please contact the Better Business Bureau or a lawyer.