Roku Netflix error

What is Roku Netflix error?

Roku Netflix error is an error that usually occurs when the information stored on your Roku needs to be refreshed.

 

How can you fix Roku Netflix error?

Some of the solutions to this error include clearing the cache, signing back into your Netflix account, and checking your internet connection.

 

Please see our in-depth walk-through solutions below.

Staff Asked on August 8, 2017 in Netflix.
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3 Solution(s)

Solution 1. Clear the cache 

Roku Netflix error may be caused by stored caches. Please turn off and unplug Roku and your modem router for at least one to three minutes. Then, turn on both devices and try Netflix. If it does not work, please proceed to Solution 2.

Staff Answered on August 14, 2017.
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Solution 2.  Sign back into your Netflix

Roku Netflix error may also appear due to your account in Netflix being desynchronized from your device. To solve this, sign back into your Netflix account on Roku. 

  1. Run the Netflix application.
  2. Press Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up using your remote control arrow key.
  3. A secret window screen will appear with button, select the Deactivate button and then exit Netflix.
  4. Run the Netflix app again and then sign in to your account.
  5. Then, try again.
Staff Answered on November 23, 2017.
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Solution 3. Check Internet connection

Roku Netflix error may also be caused by your internet connection or your home network settings. You may want to test your connection to fix the error. 

Run Netflix on other devices. If Netflix does not run using other devices, it is possible that your internet connection has a problem. Call your internet service provider (ISP) if they are under maintenance. In addition, ask them if they have a configuration, security policies, and parental control policies that need to be disabled in order to access Netflix.

If the Netflix error appears only in your Roku, there is a possibility it is not receiving enough bandwidth. If you are on WiFi, look for a better WiFi signal or use a wired connection. If your home network has multiple users, check if they are using too much bandwidth. If they are, wait until they are finished. Another possibility is that if your home network has a firewall. Bypass it by directly connecting your Roku to the modem or configure the firewall.

Staff Answered on November 23, 2017.
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